Posted: 11/12/2012 3:11:39 PM EDT
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I just thought I would point out an example of proper customer service, instead of the usual complaining.
My last order was shipped missing two mil spec charging handles. I emailed customer service, received a timely response, with an apology. Within a couple of days I had a huge package from PSA with the two handles and a free PSA Ball cap! Now that's how it should be done. I would have really liked to see a coupon for a few $$ off my next order Hint Hint PSA, but I will proudly wear my PSA cap. I'm anxiously awaiting the Black Friday sale, working crazy overtime to fund my next purchase. |
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Quoted:
I just thought I would point out an example of proper customer service, instead of the usual complaining. My last order was shipped missing two mil spec charging handles. I emailed customer service, received a timely response, with an apology. Within a couple of days I had a huge package from PSA with the two handles and a free PSA Ball cap! Now that's how it should be done. I would have really liked to see a coupon for a few $$ off my next order Hint Hint PSA, but I will proudly wear my PSA cap. I'm anxiously awaiting the Black Friday sale, working crazy overtime to fund my next purchase. Good to see someone had a good CS experience. I am, unfortunatly, still waiting for parts from an October 3rd. Even the order they sent out to me that was supposed to contain my missing parts was missing parts.... 
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