Posted: 8/13/2016 4:06:56 PM EDT
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Tired of city traffic and high cost of living? Culpeper may be the place for you. Please contact me if you have any questions at all.
Network Engineer Company & department description: SWIFT is a global member-owned cooperative and the world's leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and financial crime compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories, enabling them to communicate securely and exchange standardised financial messages in a reliable way. As their trusted provider, we facilitate global and local financial flows, support trade and commerce all around the world; we relentlessly pursue operational excellence and continually seek ways to lower costs, reduce risks and eliminate operational inefficiencies. Headquartered in Belgium, SWIFT's international governance and oversight reinforces the neutral, global character of its cooperative structure. SWIFT's global office network ensures an active presence in all the major financial centres. The Network Service Delivery (NSD) group within Technology Operations division is responsible for network change deployments, deployment coordination and problem management and support of our World-Wide LAN, WAN, Firewall and Customer connectivity infrastructures. As an experienced network engineer you will provide support to investigate and resolve network infrastructure problems, plan and deploy network changes, and participate in network analysis and design reviews. Responsibilities: We are currently seeking a Network Engineer/Technical support professional to join our team in Culpeper Virginia. This role can grow to a hybrid role providing Incident and/or Problem Management. The role will be part of a 24x7 team providing global coverage via shift rotation. The main focus is on Service restoration, managing the lifecycle of high severity incidents day to day customer issues in addition to task such as below: LAN and WAN support, troubleshooting, monitoring and control in a high availability operations environment. Interact on all issues with network services, software systems engineering and /or applications development, in order to restore availability of services and/or identify problems. Maintain contacts with Customer Support Organization to report and follow up our customers problems. Maintain in general reporting and fault ticket systems As required, providing timely update on customer business bridges for critical incidents till closure. Attending/lead high severity technical bridges and coordinate service restoration efforts with various service centers, vendors, suppliers and service providers. Timely management of escalation when there is no clear path to resolution, maintain proper visibility for critical issues and ensuring right resource are engagement to resolve the incident. Managing break fix activities during incidents to provide any workaround solution or resolving the incident. Provide support for data analysis and cleansing of Incident SLA failures. Plan, perform installations/configuration changes upgrading and testing of telecommunication infrastructure and related equipment. Participate in the review of problem situations and identification of opportunities for improvement to processes, procedures or tools. Acquire technical and product knowledge to resolve problems Responsible for managing the lifecycle of all problems. Partners with providers, customer and partner Helpdesks, technical teams, and management to expedite pervasive network problems to meet/exceed customer requirement. Focuses on higher systems availability, reduction in Incident occurrences. Perform post incident reviews with all the relevant support teams/vendors for critical incidents as needed to get to the root cause. Creating Root Cause Analysis report for high severity/priority outages as per customer requirement. Perform proactive trend analysis to identify any recurring chronic issues, initiate and follow through any Service Improvement Plan as needed. Qualifications: Bachelor’s degree in telecommunications, electronics, or relevant field, or equivalent work experience Relevant experience in telecommunications, operations preferred. Understanding of the TCP/IP protocol, and other routing protocols like EIGRP, BGP and ISIS. Knowledge on other areas like IPSec, MPLS and natting is an asset. Preferred experience includes: Cisco, Netscreen, Juniper, F5 LTM & ASM as well as Fortinet and other firewall solutions. Desired certifications include: CCNA, CCNP, Network+, JNCIA, Fortinet or F5 General knowledge of UNIX (HP-UX / Solaris) command line and shell scripting is preferred Be capable and willing to participate in a 24x7 rotation or an on-call rotation depending on responsibilities. We offer: Competitive salary and bonus with exceptional benefits /100% company paid Medical/Dental/Vision/Life Insurance 401(k) matching Excellent training and career development opportunities Career Advancement 4 weeks paid vacation & 12 Holidays Friendly, professional, stable working environment where one can grow in their career Casual/Professional Environment Company Paid Gym Membership Company Functions & Community Outreach Programs SWIFT is an Equal Opportunity Employer |
