Posted: 7/6/2009 7:15:38 AM EDT
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Well, My new-ish SA GI will be here within the week! I cant describe how excited I am to take this baby out and run with it. my only question is, how is Springfield's customer service if I am not the first owner of the pistol? Can I just shoot them an email and a magic fairy with fix my gun? Or am I out in the cold?
I have only had glocks before and my father lives in Atalanta, so anytime I go down there I bring my toy to the factory and I am treated like a god! Free inspections and part replacements, free test firing, and when they find out im from north dakota they usually give me a free magazine (im up to 3 now!) They are by far the best customer service crew I have ever come into contact with. And I am hoping that SA will be similar. What are your experiences? |
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I know this is a silly question but how do they know what level owner I am? Their written warranty in the owners manual, and their website, says that they will warrant the pistol for the original owner. In reality, however, they don't ask and are very responsive to legitimate issues whether for the first owner, or the tenth. My guess is that if any issue degenerated into a whizzing contest, they might ask for proof-of-purchase, but I haven't heard of that happening. |
Just got off phone with them a few minutes ago.... seems that on an XD service model if you don't get recoil rod aligned perfectly with the barrel you can lock the slide as a result of the barrel ramp dropping down inside of locking block.......hhhmmm, maybe that's the reason for XDm......... anywho, they had a gunsmith on the phone with me PDQ pronto with instructions on how to fix.... No questions about who I was or the serial number on the gun.... no hem hawing around, no twenty questions to determine if they could place some blame on you, no 20 minute hold. No shipping it in and waiting 2 months for your gun and a bill accompanying a brief note that says your stupid, no transferring from department to department to frustrate you into hanging up..... They did however say that if I didn't want to fix myself that I could ship it in............ Very simply put, my experience this morning was a brief discussion with real people regarding a real problem without any finger pointing because there was no room for the tone to change from problem to fix. You'll find no better customer service from anyone... anywhere... period. 
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Thats great! Just out of curiosity, how do they do shipping? and do they do replace minor parts for free like glock does? I would love to have it inspected and tuned.... but it sounds like Springfield charges 85$ for it If its a warranty claim, they issue a FedEx shipper via e-mail and that's all there is to it. They return the pistol to you via FedEx. If you haven't shipped a handgun lately, it's $70 or thereabouts, each way for next day air if you're paying. Don't know about the parts replacement thing. I do know that just to save shipping costs, its smart to have extra work done as a piggyback to warranty claim. |
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I believe I can shed a bit of light on SA's customer service in the 2nd hand market....
I landed an Ultra Compact 1911 used with 1 mag for just a touch over 250$ in great shape. Only trouble... No spring retainer for takedown/cleaning and I didn't have one in my tool-box. I found their customer service number and called. I was very upfront and said... "I just purchased a used Ultra Compact and I need to order a spring retainer clip for cleaning/disassembly". Response was "What address you want it mailed to?" Next day, I had an over night package with the retainer clip and a users manual. Inside was an invoice for 0.00$ and a hand written note wishing me well with my new-to-me Springfield. 
I've had much worse service from other companies. Springfield really stepped up as far as I'm concerned. Next time I *need* a new 1911... I'll be looking at their stuff first. |
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Thats great! Just out of curiosity, how do they do shipping? and do they do replace minor parts for free like glock does? I would love to have it inspected and tuned.... but it sounds like Springfield charges 85$ for it If its a warranty claim, they issue a FedEx shipper via e-mail and that's all there is to it. They return the pistol to you via FedEx. If you haven't shipped a handgun lately, it's $70 or thereabouts, each way for next day air if you're paying. Don't know about the parts replacement thing. I do know that just to save shipping costs, its smart to have extra work done as a piggyback to warranty claim. Or slip the receipt in after it's weighed before you send it and they will reimburse you. |
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nice info on glock Yea..... I routinely go to the Glock Forum to get information on my Springfields....  And I thought I was the only one that did this....... 
I'm sure you did find information on Glock useful but your post in this forum is utterly useless.... 
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| A friend of mine got the same gun as you used and was having problems. I told him to send it in and so he did. They did't ask him any questions about being the 1st owner and e-mailed him a shipping slip. 5 day's later he got it back and it ran like a champ free of charge. |
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I have sent my Springfield military scope on my M14 that is at least 10 years old and I am the second owner and I messed up one of the turrets for the reticle illimuniation and they asked for SN and they gave me the RA# and fixed it and got it back in two weeks.
On my Target 1911 the thumb safty got bent in I am sure by me, they asked for the SN and gave me a RA# and sent it to them and they fixed it along with the scratch in the stainless slide. Perfect.
I sent my Mil Spec in just before Labor Day 2009 and they called Monday 28th of September and said it is ready to ship back to me after they did some custom work for me and the great lady on the phone said it looks perfect. I gave her my CC# and it was at my house for my wife to sign for Tuesday morning. I can't wait to get home Thursday night to see the great work their majic workers in the custom shop did for me. To end this is, you talk to a REAL LIVE PERSON and they really love helping and taking care of any issues which might be a fault of manufacturing or the customers goof. They take care of it and are happy to do it. This is why you see more pictures of Springfields on gun sites rather than the other gun manufactures. WAY TO GO SPRINGFIELD AND YOUR GREAT EMPLOYEES.  
Curtis a very happy customer
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Bought a new Springfield pistol off GB - ended up with one 10 round and one 13 round mag. 13 round mag is no-no here. Sent it back to Springfield and said no need to send anything back - I can't keep it and I couldn't bring myself to destroy it. Had a new 10 rd mag within 2 weeks with a note apologizing for the mix-up. The mix-up was on my part for not informing the dealer that I could not take delivery of the 13 round mag.
Springfield's customer service is great. |
| Ive had nothing but good luck with their customer service as well. When the ambi safety broke on my operator, i sent it in, they ended up sending me a brand new gun, mags, holster an all. they even paid for shipping both ways. Turn around time was maybe 10 days or less. Very nice, fast customer service. |