Posted: 10/5/2010 9:42:23 PM EDT
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9 days ago I placed an order for some C clips via CompTac website. The C clips were advertised as "overstock sale".
I paid using Paypal IPN and it was cleared. I saw the charge showed up on my credit card account. After a week and the clips still have not shown up, I checked my order invoice at comptac website. The last entry under status order indicates that my order has been put on HOLD since Sept. 29 (one day after I placed the order). They did not let me know that there is a problem with my order. Is this a common issue when dealing with CompTac? I ordered quite a few clips so the order total is not small (more than 60 bucks). I am gonna call them tomorrow, but I am already unhappy with them not letting me know that there is a problem with my order so they have not shipped anything but take my money anyway. |
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9 days ago I placed an order for some C clips via CompTac website. The C clips were advertised as "overstock sale". I paid using Paypal IPN and it was cleared. I saw the charge showed up on my credit card account. After a week and the clips still have not shown up, I checked my order invoice at comptac website. The last entry under status order indicates that my order has been put on HOLD since Sept. 29 (one day after I placed the order). They did not let me know that there is a problem with my order. Is this a common issue when dealing with CompTac? I ordered quite a few clips so the order total is not small (more than 60 bucks). I am gonna call them tomorrow, but I am already unhappy with them not letting me know that there is a problem with my order so they have not shipped anything but take my money anyway. and you admitting to the fact that you haven't yet talked to the company regarding your problem yet airing the dirty laundry in an attempt to disrupt their reputation speaks volumes for your character. any time I have ever needed to talk to someone at Comp-Tac, they have been very friendly and done their absolute best to resolve my need to contact them. |
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9 days ago I placed an order for some C clips via CompTac website. The C clips were advertised as "overstock sale". I paid using Paypal IPN and it was cleared. I saw the charge showed up on my credit card account. After a week and the clips still have not shown up, I checked my order invoice at comptac website. The last entry under status order indicates that my order has been put on HOLD since Sept. 29 (one day after I placed the order). They did not let me know that there is a problem with my order. Is this a common issue when dealing with CompTac? I ordered quite a few clips so the order total is not small (more than 60 bucks). I am gonna call them tomorrow, but I am already unhappy with them not letting me know that there is a problem with my order so they have not shipped anything but take my money anyway. and you admitting to the fact that you haven't yet talked to the company regarding your problem yet airing the dirty laundry in an attempt to disrupt their reputation speaks volumes for your character. any time I have ever needed to talk to someone at Comp-Tac, they have been very friendly and done their absolute best to resolve my need to contact them. Yes, I am airing their dirty laundry so people can be aware of the problem. Yes, they are having problems with their order system. So if you order something from CompTac today, expect this kind of thing to happen. Order history shows that somebody actually detected a problem with and forwarded it to another department. But nobody followed up on that. If they have detected problems with their IT system and it caused delay on all orders, shouldn't they inform their customers? I called them this morning and my order got processed manually. The CS rep was aware of the problems. But nobody actually processed my order until I called this morning. I said to the CS that I expected a notification from them if they are having problems processing orders. She said they don't do that usually. I think they should, esp. if it is a system-wide problem. |
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9 days ago I placed an order for some C clips via CompTac website. The C clips were advertised as "overstock sale". I paid using Paypal IPN and it was cleared. I saw the charge showed up on my credit card account. After a week and the clips still have not shown up, I checked my order invoice at comptac website. The last entry under status order indicates that my order has been put on HOLD since Sept. 29 (one day after I placed the order). They did not let me know that there is a problem with my order. Is this a common issue when dealing with CompTac? I ordered quite a few clips so the order total is not small (more than 60 bucks). I am gonna call them tomorrow, but I am already unhappy with them not letting me know that there is a problem with my order so they have not shipped anything but take my money anyway. and you admitting to the fact that you haven't yet talked to the company regarding your problem yet airing the dirty laundry in an attempt to disrupt their reputation speaks volumes for your character. any time I have ever needed to talk to someone at Comp-Tac, they have been very friendly and done their absolute best to resolve my need to contact them. Yes, I am airing their dirty laundry so people can be aware of the problem. Yes, they are having problems with their order system. So if you order something from CompTac today, expect this kind of thing to happen. Order history shows that somebody actually detected a problem with and forwarded it to another department. But nobody followed up on that. If they have detected problems with their IT system and it caused delay on all orders, shouldn't they inform their customers? I called them this morning and my order got processed manually. The CS rep was aware of the problems. But nobody actually processed my order until I called this morning. I said to the CS that I expected a notification from them if they are having problems processing orders. She said they don't do that usually. I think they should, esp. if it is a system-wide problem. I've been recommending CompTac's excellent 1 1/2" Kydex Reinforced Contour Belts here for quite some time; but when a company charges a customer's credit card on a non-custom made / customer specific item, without shipping immediately, that's a problem I like to know about ASAP. Thanks for the heads up. |
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Apparently CompTac is in the process of changing their IT systems and the old and new systems do not work seamlessly. I asked the CS if this would have been avoided if I had placed my order by phone .... she said it would not have made a difference since she still had to enter the order into the system and it wouldn't get picked up normally by the other system.
She put a RUSH on my order manually and in less than 1 hour the order status changed to "ready for shipping in the next 24 hrs". |
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the customer can DO WHATEVER HE WANTS. It his laundry to!!!!!! you're absolutely correct. it is however, considered bad form to start bad-mouthing a company without giving them the opportunity to resolve the issue before it hits a public venue. obviously after calling Comp-Tac the OP has reached a good resolution, and could have avoided tarnishing a company who, from the sounds of it, is simply trying to better themselves and experiencing a growing pain in doing so. |
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The company, whose belts I highly recommend and a company which I myself like by the way, sat on its ass and waited for the customer to correct its problem of billing but not shipping, and the customer, a fellow member here, has his character disparaged ?
I like to hear about those kinds of problems ASAP. |
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If you expect perfection from any organization you are going to find a lot of disappointment.
What matters is how they handle these problems. This is not known in this case since you have not yet contacted them. I've bought a couple of things from them. They are great people to deal and they care about their customers. If you want to slam someone.. do so if they are demonstrating poor behavior. You aren't there yet. |
I have several Comp-tac products and just like their servics I am very satisfied. Things go wrong in everything even here in this forum meening AR15.com and its just the way it is. Any reputable company or organization like the 2 I already mentioned will do whatever they can to fix the problem as fast as they can because they know problems could destroy their customer base and eventually their company. Wouldn't anyone do whatever they could to save their bread and butter so to speak. I think the real issue is can the customer understand that in the real world sometimes things happen and be willing to accept it ?? Some can & and obviously some cant. He who lives in a perfect world please raise your hand...... I for one have never slammed anyone without having all the facts and a final out come that proves a problem. Beleive me I have experienced many and most all of them will still get my business and recomendations simply because after all was said and done I got what I paid for and in most cases an apoligy. Comp-Tac is beyond any shadow of a doubt a reputable company with a very high quality product yet they experienced a problem. It happens, unfortunate but never the less it happens. Be thankful they fixed it and like some didn't try to rip you off. I personally am sorry for your misfortune but remember they had one too yet they still took care of you. Glad to hear it...
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