Posted: 1/23/2010 12:41:30 PM EDT
|
My wife and I finally decided to join the internet world at home, and got set up yesterday with the internet at home. The installation guy said we had to set up the wireless ourselves. I got it set up (or so I thought...), but the speed is beyond shit. Here's the info if it helps
Modem: D-link DCM-202 Wireless Router: D-link DIR-601 Using speedtest.net, I get these Computer plugged directly into the modem: Download speed: 20.81 Mbps Upload: 4.77 Mbps Ping: 96 ms Wireless: Download speed 0.7 Mbps Upload: 3.45 Mbps Ping: 112 ms It would appear the problem lays in the wireless router. What do I need to do next? (Both modem and router were supplied by Comcast). |
|
How far away from the router are you when you attempt to perform your speed test? 10 feet? 150 feet? Any concrete/brick walls or a lot of duct work between you and your router when you try to do your test? What sort of security are you using? WEP/WPA2 personal? AES or TKIP for encryption? Some of the encryption routines eat up a little bit of bandwidth, but shouldn't be THAT bad... See if you can check out the signal to noise ratio on the wireless connection. Sometimes there's an icon in the bottom right of your taskbar that allows you to view the s/n ratio. For instance, my wireless right now is sitting at around -52 and the connection is rated at "excellent". I'm also sitting at 54 Mbps where I'm located. If I go to the back of the house, it might drop down to 36.0 Mbps after a few minutes since the S/N ratio goes up to around -67, and that's after I've jacked up the transmission power a little bit using the non-stock firmware on the router and a high-gain antenna. Of course, it's downstairs and I'm upstairs, too. Get back to us when you figure out the S/N ratio. Also, check out the router configuration and see if you've limited the speed somehow. |
| Using WPA personal, and I can't find the s/n ratio. I'm sitting right by the router (small apartment), so distance shouldn't be an issue. Shows full bars, just really freaking slow if I use the wireless router. Also, my daughter dropped my laptop last night breaking it, so I'm on my wife's mac. Can't find the "internet connection" and from google, it appears apple doesn't have that feature. |
|
Quoted: Using WPA personal, and I can't find the s/n ratio. I'm sitting right by the router (small apartment), so distance shouldn't be an issue. Shows full bars, just really freaking slow if I use the wireless router. Also, my daughter dropped my laptop last night breaking it, so I'm on my wife's mac. Can't find the "internet connection" and from google, it appears apple doesn't have that feature. There's probably a place under the "status" section of the router that states what the S/N ratio for the clients are. That's another place to check. With it having full bars on the signal meter, however, it's probably not a S/N ratio issue. What sort of speed to you get when you plug into the back of the router instead of in the back of the modem? Is it the same slow speed or is it as fast as it is out the back of the modem? It should be about as fast as it is out the modem. If not, there's something going on with the router itself. Look around under the status/Wireless items on the router and see if you can find a "wireless packet info" or similar status. Within this, see if it lists any errors. For instance, my router has been up for 18 days and has 0 received errors and 438 transmitted errors. See how many errors yours has produced (if any). |
|
Quoted:
Quoted:
Using WPA personal, and I can't find the s/n ratio. I'm sitting right by the router (small apartment), so distance shouldn't be an issue. Shows full bars, just really freaking slow if I use the wireless router. Also, my daughter dropped my laptop last night breaking it, so I'm on my wife's mac. Can't find the "internet connection" and from google, it appears apple doesn't have that feature. There's probably a place under the "status" section of the router that states what the S/N ratio for the clients are. That's another place to check. With it having full bars on the signal meter, however, it's probably not a S/N ratio issue. What sort of speed to you get when you plug into the back of the router instead of in the back of the modem? Is it the same slow speed or is it as fast as it is out the back of the modem? It should be about as fast as it is out the modem. If not, there's something going on with the router itself. Look around under the status/Wireless items on the router and see if you can find a "wireless packet info" or similar status. Within this, see if it lists any errors. For instance, my router has been up for 18 days and has 0 received errors and 438 transmitted errors. See how many errors yours has produced (if any). Sent : 254788Received : 217596 TX Packets Dropped : 146RX Packets Dropped : 0 Errors : 0 Running a cable from the router into the computer gives roughly the same results. 
|
|
Quoted: Sent : 254788Received : 217596 TX Packets Dropped : 146RX Packets Dropped : 0 Errors : 0 Running a cable from the router into the computer gives roughly the same results. If you've only had the router/modem on for a day, that seems to me to be a lot of dropped packets for that amount of time. Heck, I've only had 3X that many dropped packets and I've had it on for almost 3 weeks. Something's definitely screwy with the router. Did they charge you for the router? If they did, see if you can get your $$ back and go get a Linksys of some sort from Walmart/Staples/Office Max. I've got a WRT-54GL and I've never had any issues with it and have been using it for probably 5 years now, at least. You can also load up new (non-Linksys) firmware on it that will open some horizons to you. Not sure *what* is going on with the router, but it's definitely a problem there. BTW, what is your connection speed showing on your laptop? Does it say it's connected at 54 Mbps or is it connecting at a slower speed? You could have full bars and have it connecting at 1 Mbps if the speed is capped somehow on the router. |
|
Ok, I've tried pretty much everything now. I've reset the router and reconfigured it several times, and nothing. I even removed the firewall to see if that was making problems. Called D-link customer support last night (india, BTW...), and after going through a few other things, the guy I was talking to said it was defective somehow, and to send it back for a new one. Yippie....
Thanks for your guys' help. |
|
Quoted:
My wife and I finally decided to join the internet world at home, and got set up yesterday with the internet at home. The installation guy said we had to set up the wireless ourselves. I got it set up (or so I thought...), but the speed is beyond shit. Here's the info if it helps Modem: D-link DCM-202 Wireless Router: D-link DIR-601 Using speedtest.net, I get these Computer plugged directly into the modem: Download speed: 20.81 Mbps Upload: 4.77 Mbps Ping: 96 ms Wireless: Download speed 0.7 Mbps Upload: 3.45 Mbps Ping: 112 ms It would appear the problem lays in the wireless router. What do I need to do next? (Both modem and router were supplied by Comcast). first, make sure your using wireless G...not B or A. If you arent using G, switch it to G and re-test....problem most likely solved. If problem was not solved, go to Frys and buy a Linksys WRT54G wireless router from them and use that instead. |