Here's their statement
This web page was a casualty of a website overhaul in April and has been re-installed at the request of several customers. Its purpose is to keep commercial customers informed of the production and delivery status of their Shrike 5.56™ - Advanced Weapons System orders. For information about changes in design, appearance, performance and accessories for these units, please visit our Frequently Asked Questions page. You may also view Shrike 5.56™ production images on our Manufacturing page. This page will change as time permits, so you may want to bookmark it now for your convenience.
A very small quantity of commercial Shrike 5.56™ production units were delivered in early June. Our in-house testing combined with customer feedback confirms that we have done a very good job with the design and execution of this product. In spite of the fact that we are very satisfied with the performance of the Shrike™, this has been a challenging program and we certainly underestimated some of the manufacturing, contracting, procurement and assembly steps necessary to deliver initially on a large scale. While deliveries have officially begun, it should be noted that the pace of deliveries will be slow at first and this will improve with the repetition of the assembly process and uninterrupted supply of materials and outsourced components.
We understand that customers would like a concrete delivery date for the purposes of sales, resource planning, etc, but if possible, we ask that customers please refrain from contacting us with requests for a specific delivery date. A specific delivery date for a specific customer is difficult to predict, and we have failed miserably at these predictions in the past. In an age of instant messages, many expect an equally instant response. Unfortunately, we simply cannot respond entirely to the deluge of email and telephone calls that we receive on a daily basis without seriously impacting the production efforts that are underway. We can safely assume that it can easily take 6-8 months to completely fill all of the orders that we have to date. Having stated that, customers will receive ample notice via US Mail when their delivery is imminent. Again, we thank you for your business and patience.
Shrike™ customers shall be notified approximately 30 days prior to shipping of their respective order, via US Mail to the mailing address listed on their Shrike 5.56™ Purchase Order form. Notification will be in the form of written notice, accompanied by an exploded-view diagram detailing accessory items and spare parts available at that time. Enclosed will also be an order form for facilitating the purchase of spares and accessories. Ares Defense will only provide Shrike5.56™ exploded-view diagrams with the 30-day written shipping notice.
Customers who wish to modify their order must do so in writing via US Mail, FED-EX, UPS or other common contract carrier. Ares Defense will not accept any order changes via telephone, fax or email exchange. Allowable changes include Shrike 5.56™ configuration (Pre-Ban, Post-Ban, M16/M4 type NFA), contact information, mailing or shipping address, and FFL changes. Customers who relocate prior to product delivery should notify Ares Defense Systems of any changes of address or contact information.
Customer Name Changes:
It has recently come to our attention that some of our customers may have sold or otherwise transferred their interests in the Shrike 5.56™ to another party, prior to receiving their Shrike™ from Ares Defense. It should be understood that Ares Defense has an obligation to the customer with whom we have accepted an order, and it is that respective customer to whom we will deliver the product. Ares Defense will not accept final payments from, nor deliver the product to third party individuals or organizations.
Customers who wish to cancel their order prior to product delivery must do so in writing via US Mail, FED-EX, UPS or other common contract carrier. Ares Defense will not accept any order cancellations via telephone, fax or email exchange. Upon receiving a written order cancellation, Ares Defense Systems, LLC will issue a refund in accordance with the terms of the Purchase Order Agreement. It should be noted that all order cancellations are final and will preclude the customer from acquiring the product at the original introductory price. Any subsequent orders shall be subjected to the price that is in effect at the time of ordering.
Active Duty Servicemen:
Commercial customers who are awaiting delivery of the Shrike 5.56™ and who are called to Active Duty Service for the United States of America should, if possible, notify us of their status prior to overseas deployment. Ares Defense Systems, LLC may, at the customer's request retain their product in storage pending their return to CONUS, or make alternate arrangements for delivery in their absence.
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