Troubleshooting:
Computer was on Hardware Recovery screen - tried hard reboot - failed - computer failed to turn on
Tried to start on docking station - computer only beeps

Routing statement:
Customers HDD appears to be fried What the fuck made you come to that conclusion? Is it not turning on or not booting? How did it appear if you are sitting 5 cities away?
This is the second HDD to be fried in less than 2 months Explain fried, how about a little fucking history please?
Issue might be related to the MOBO Never in my 15 years has this been the case
Recommended complete Shell Swap with new HDDSo you want me to give her a new computer and new hard drive because she can't refrain from treating company property like shit?
Speak with customer as her boss may sign off on her getting a MACOK, I'll give you a pass on this one Mr. Service desk. This one is for the cool aid drinker. I hope you enjoy your fancy PC with the same Hitatchi, Seagate. WD, Fujitsu HDD
Customer was advised they would be charged for a Mac insert nelson haha See you when that HDD fails too, dumb ass[/span]