Is this a "package" unit (like hotel/motels use) or a small dx unit w/ seperate condenser and air handler section?
if it is the latter--
Does it not cool at all, or only a little? Does it cool more when it first comes on, or after a few minutes? Does the fan blow as hard as it should? Is there any way to punch a small (just big enough to stick a small cooking thermometer in, like 1/8" diameter) in the duct IMMEDIATELY downstream of where the air handler ties into the ductwork? If so, note the temp there...and it would be real nice if you could figure out what the evaporater temp is..(could be a faulty expansion valve). Also, feel of the small line (liquid line) outside, by the condenser. It should be slightly above ambient (outside) temp. The larger line (suction), if it has a bare spot that is not insulated, should be sweating (water collecting on the outside and running off). Depending on a couple of things (superheat) , this line should be cool. That's a real REAL general way to see if the charge is OK.
It's real hard to diagnose stuff like this without being there. And really easy for me to forget something and look like an idiot over the WWW for trying to diagnose without being there!!