Posted: 1/28/2014 12:09:03 PM EDT
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Ever since about 2 years ago when I dropped my $155.00 Windstream business phone service for Vonage @$12.48. Windstream raised my DSL fee from $39.99 to $78.00! I recently called them about a bill problem. Shortly after that I received a 3 question survey via email. I answered it unfavorably and in one day got a phone call asking exactly why I was unhappy. I told the girl about the increase from $39-$78 on my DSL because I dropped their phone service. She listened and assured me that "she would work on it right now" Yeah, right. Heard that before.
She calls back in 30 minutes and tells me that for my loyalty of many years with phone service with them she has set me up with a $20.00 credit every month for the next 36 months to help off set my increase. So basically Windstream is giving me $720.00 credit! Damn. Big win for me. |
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Quoted:
Ever since about 2 years ago when I dropped my $155.00 Windstream business phone service for Vonage @$12.48. Windstream raised my DSL fee from $39.99 to $78.00! I recently called them about a bill problem. Shortly after that I received a 3 question survey via email. I answered it unfavorably and in one day got a phone call asking exactly why I was unhappy. I told the girl about the increase from $39-$78 on my DSL because I dropped their phone service. She listened and assured me that "she would work on it right now" Yeah, right. Heard that before. She calls back in 30 minutes and tells me that for my loyalty of many years with phone service with them she has set me up with a $20.00 credit every month for the next 36 months to help off set my increase. So basically Windstream is giving me $720.00 credit! Damn. Big win for me. But your still paying 58 every month versus 39.99... Where is the win?? |
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Quoted:
But your still paying 58 every month versus 39.99... Where is the win?? Quoted:
Quoted:
Ever since about 2 years ago when I dropped my $155.00 Windstream business phone service for Vonage @$12.48. Windstream raised my DSL fee from $39.99 to $78.00! I recently called them about a bill problem. Shortly after that I received a 3 question survey via email. I answered it unfavorably and in one day got a phone call asking exactly why I was unhappy. I told the girl about the increase from $39-$78 on my DSL because I dropped their phone service. She listened and assured me that "she would work on it right now" Yeah, right. Heard that before. She calls back in 30 minutes and tells me that for my loyalty of many years with phone service with them she has set me up with a $20.00 credit every month for the next 36 months to help off set my increase. So basically Windstream is giving me $720.00 credit! Damn. Big win for me. But your still paying 58 every month versus 39.99... Where is the win?? 155+39.99 = 194.99/mo initial 12.48+78.00 = 90.48 before credit, a 104.51/mo reduction Add another 20/mo for the credit and he is saving 124.51/mo. There's the win. |
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You guys are assholes.
My total bill for phone and internet was $155.00 of which $39.00 was DSL. I'm now getting $20.00 credit per month and my DSL price will be $58.00 from now on the way I understand it. Paying $58.00 is better than $78.00 because I have NO other choice for DSL. I'll take it! Phone & internet was $155.00 Phone & internet NOW is $70.48. An actual savings of $84.52 each month. |
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Quoted:
You guys are assholes. My total bill for phone and internet was $155.00 of which $39.00 was DSL. I'm now getting $20.00 credit per month and my DSL price will be $58.00 from now on the way I understand it. Paying $58.00 is better than $78.00 because I have NO other choice for DSL. I'll take it! Phone & internet was $155.00 Phone & internet NOW is $70.48. An actual savings of $84.52 each month. Do you work for CTD, bro? |
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Quoted:
Ever since about 2 years ago when I dropped my $155.00 Windstream business phone service for Vonage @$12.48. Windstream raised my DSL fee from $39.99 to $78.00! I recently called them about a bill problem. Shortly after that I received a 3 question survey via email. I answered it unfavorably and in one day got a phone call asking exactly why I was unhappy. I told the girl about the increase from $39-$78 on my DSL because I dropped their phone service. She listened and assured me that "she would work on it right now" Yeah, right. Heard that before. She calls back in 30 minutes and tells me that for my loyalty of many years with phone service with them she has set me up with a $20.00 credit every month for the next 36 months to help off set my increase. So basically Windstream is giving me $720.00 credit! Damn. Big win for me. People like you are the reason they have no problem increasing costs. That is not a win. |
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You won the right to pay $58 a month for DSL! WOO! Go you!  I would be THRILLED with $58/mo for DSL. Sadly ours is $83 since we MUST have a phone line to get DSL service  There are no alternatives either since the same company owns both the phone and cable companies and we have no wireless that is worth anything.
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