Posted: 2/24/2008 1:46:18 PM EDT
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Ok, here's the situation. I went to use my debit card at Wally World Friday night, and it wouldn't accept it. I tried the store's ATM, and it also rejected the card. I thought this was odd, as there is plenty of cash in the account and I've never had any problems before. I tried the local branch ATM, and it responded with "unauthorized usage". I called customer service, and it turns out someone went to a local branch sometime between 12n and 5pm Friday and stated the card was lost and requested it be cancelled. I had a second card that has never been activated, and they also requested it be cancelled as well. Here's the weird thing, I've never used the other card, and the only two places its been is in the original mailing envelope and my wallet. I haven't lost my wallet, so I cannot imagine how anyone would have access to the specific card numbers. Basically, someone went in to a local branch office to specifically request the debit cards on my account be cancelled. I've noticed that my bank never asks for my ID when I deposit money (even if I request cash from the deposit). Customer service provided me with the name of the bank employee who actually cancelled the cards, so I know exactly who to speak to. Question is, how do I handle this? I can't imagine why anyone would cancel the cards. The bank is all ready in the process of issuing replacement cards, which will go to my PO Box. Problem is, I have no way to withdraw money and the only way I can pay for anything is via check. Should I completely close the account, and what do I say to the branch in the morning? |
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Some banks offer an optional security measure that enables you to "lock" certain activity on your account unless a passcode is provided (not the same as your ATM pin). I would ask if they offer it. I would guess either an X with a grudge or bank error. ETA: I don't think you need to close the account. If whomever is screwing with you had enough info to access the account, you would have likely been wiped out already. |