Posted: 1/6/2026 11:26:39 AM EDT
[Last Edit: Bruizer][Edited]
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BLUF: its frustratingly difficult to get through to your frontline CS, who seem to have limited access to really resolve anything. Talked a family member into taking the NFA and assured the SS was pretty easy. Unfortunately they ran into issues with and the dealer washed thier hands and told the family member to figure it out with SilencerShop, refused to communicate any further. It took 4 days to finally get in contact with a person at Silencer Shop and another day to actually connect with someone capable of handling the issue. Was an absolutely crappy first experience for a new customer. *Edited to update* Once SS actually got engaged and made contact with the dealer, situation got resolved pretty quick. Credit where credit is due. |
| Concur. Totally understand slow processing and waiting, but the hang ups, lack of call backs, and straight up ignoring emails for weeks is a tough break. I have not been able to get a hold of anyone since 28JAN26. Funny thing is, before they had my money they had some decent CS. |