Posted: 4/30/2024 1:44:59 AM EDT
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I've had many good interactions over the years with Vortex tech support. Calling and having a human, fluent in English, answer the phone and then as a bonus being knowledgeable is awesome. Last week I had a buddy ask me to mount a scope for him. He brought me a used Vortex mount, and he'd seriously buggered the screws. They still worked, but looked awful. I measured them and went online to get replacements and couldn't find anything that looked exactly the same, so I sent an email to Vortex. Hey guys, not a warranty issue, just user error. Just want to make sure I'm getting the correct fasteners. Long story short, new bolts were shipped the next day. I think that's awesome. They didn't need to do that. I'm always impressed with the way they treat their customers! |
“All things are said already, but since no one is listening, it is always necessary to start again.”
