Posted: 7/12/2025 1:23:53 PM EDT
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Earlier this year, I bought a Viper 1-6 and had issues with a dim dot, replacement had same issue and I asked for a refund. Vortex CS was great, quick and stood behind their warranty. Family and I went on a long-planned Alaska vacation in June. Right before we left I realized I didn’t have any binoculars, well none that were made after 1990. Did some online research and went down to the LGS to take a look. It came down Vortex Diamondback HD 10x42 and a competitor. The competitor model was on sale and $50 cheaper. I remembered this experience and bought the Vortex. Why? Why did I buy the Vortex after having to send back their scope twice? Because they stood behind their product and kept their word. I guess this is my “old man moment” but timely, strong CS and keeping your word is rare in the optics and firearms industry these days. Went to Alaska, the whole family loved the binoculars. Not too big or heavy, super clear images of far away animals, sea life, views and Denali. Peace of mind knowing Vortex’s ironclad warranty. Thanks, Vortex. |
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Hi there. We are so sorry to hear you had an issue with one of our optics, but are happy to hear our team was able to resolve it and make your experience positive in the end. We're also so happy to hear you had a wonderful vacation, and are honored you took our binoculars along on the trip! Your kind words and ongoing support truly mean the world to us. Thank you so much for being part of Vortex Nation and don't hesitate to reach out if there's ever anything else we can help you with in the future! All the best, Team Vortex |