Posted: 2/9/2026 3:47:48 PM EDT
[Last Edit: TNW][Edited]
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Hello all, Looking to see if anyone has any advice. Everyone knows silencershop customer service is non-existent, so I don’t want this to turn into a bitch-fest. About a week and a half ago, three items entered review, I’m filing as a trust. I’ve run about a half dozen items through silencershop, and I’ve never had the issue I am having now. Prior to purchase, I verified everything was good to go and updated anything necessary. I received a kickback email saying my county needs to be updated, though I’m technically in a city only and that is how my other items have been filed. I tried to update it on the app and website to add the city in that field, but I am unable to. I have called 5 times, holding for hours, and have also tried requesting a callback after the ~20 minute mark or whenever it becomes available. I also sent an email with all pertinent information earlier this week and I can’t seem to reach anyone. Understand they are swamped right now, but since I can’t get help, has anyone been in this situation and been able to rectify it? Not anticipating anything from silencershop based on experience (please don’t respond with that awful “AI assistant”), but any input from people who have had to rectify a similar situation would be great. I’ve tried: Virginia Beach Virginia Beach city City of Virginia Beach Virginia Beach county County of Virginia Beach No county N/A NA Not Applicable Etc. It won’t accept anything. Dealer also unable to reach anyone. Again, not counting on silencershop for help, but if anyone has overcome this it would be greatly appreciated if you shared how. ETA: I took a chance and drove to a kiosk. If you are unable to update the county or parish, try it on a kiosk. We’ll see if it passes the check, but on the kiosk I was actually able to input data into that field that now populates on my account. |
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Originally Posted By TNW: Hello all, Looking to see if anyone has any advice. Everyone knows silencershop customer service is non-existent, so I don't want this to turn into a bitch-fest. About a week and a half ago, three items entered review, I'm filing as a trust. I've run about a half dozen items through silencershop, and I've never had the issue I am having now. Prior to purchase, I verified everything was good to go and updated anything necessary. I received a kickback email saying my county needs to be updated, though I'm technically in a city only and that is how my other items have been filed. I tried to update it on the app and website to add the city in that field, but I am unable to. I have called 5 times, holding for hours, and have also tried requesting a callback after the ~20 minute mark or whenever it becomes available. I also sent an email with all pertinent information earlier this week and I can't seem to reach anyone. Understand they are swamped right now, but since I can't get help, has anyone been in this situation and been able to rectify it? Not anticipating anything from silencershop based on experience (please don't respond with that awful "AI assistant"), but any input from people who have had to rectify a similar situation would be great. I've tried: Virginia Beach Virginia Beach city City of Virginia Beach Virginia Beach county County of Virginia Beach No county N/A NA Not Applicable Etc. It won't accept anything. Dealer also unable to reach anyone. Again, not counting on silencershop for help, but if anyone has overcome this it would be greatly appreciated if you shared how. |
You must play the game. You can't win. You can't break even. You can't quit the game.
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Originally Posted By TNW: Dealer also unable to reach anyone. . Is he calling or emailing his dealer rep? Ive never had my dealer rep not return an email within a couple of days. |
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Joined:
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Posts:
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VA, USA
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Did going to the kiosk end up working? I came across this post because I am having the same problem with Alexandria VA. I was able to get support on the phone and they manually entered the information, but I am still receiving the action required emails and they haven’t sent me the esign forms. Thank you! |
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Originally Posted By low_n_slow15: Did going to the kiosk end up working? I came across this post because I am having the same problem with Alexandria VA. I was able to get support on the phone and they manually entered the information, but I am still receiving the action required emails and they haven’t sent me the esign forms. Thank you! The kiosk solved it for me. Unfortunately, silencershop has divested from customer service so it is tough to sort through these things. |