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AR15.COM
9/29/2021 5:01:06 PM EDT
[Last Edit: Network_Daddy][Edited]
Been emailing them with no replies to their warranty email.

@SpringfieldArmory
No freeman shall ever be debarred the use of arms.
9/29/2021 5:12:22 PM EDT
[Last Edit: IowaShooter2021][Edited] [#1]
My recent experience with Springfield Armory Customer Service has been exemplary.  We discussed the problem, they reviewed what was needed, and found a solution.  I had an RMA the next day.  I shipped my item back last Friday and I now have tracking. The turnaround from shipment to return will be one week.  I started with an email and followed up with a polite phone call.  I have been quite impressed by the entire process.
11/21/2021 11:06:12 AM EDT
[#2]
Feel free to contact me at [email protected]

I will get you in touch with the right person.  That being said, I leave on Nov. 24th for a 10 day Elk hunt.  

Steve Horsman
Springfield Armory
Marketing & LE Specialist
Former USMC
SWAT, Sniper, Retired Law Enforcement
Master Class USPSA and IDPA Shooter
12/10/2021 7:29:29 PM EDT
[#3]
Quote History
Originally Posted By SpringfieldArmory:
Feel free to contact me at [email protected]

I will get you in touch with the right person.  That being said, I leave on Nov. 24th for a 10 day Elk hunt.  

View Quote


Just saw this.  Thanks for the info though.  I will be sending you an email.
No freeman shall ever be debarred the use of arms.
12/11/2021 10:19:46 AM EDT
[#4]
I will be in my office Monday morning and daily until SHOT show.  Feel free to contact me.
Steve Horsman
Springfield Armory
Marketing & LE Specialist
Former USMC
SWAT, Sniper, Retired Law Enforcement
Master Class USPSA and IDPA Shooter
1/27/2022 10:15:43 PM EDT
[#5]
I had no problem getting in touch with them. They were great when I sent in a rifle

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