Posted: 6/10/2024 7:42:26 PM EDT
[Last Edit: KC-ROUGHNECK][Edited]
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I purchased one these units "Open box" a couple of months ago and I cannot see the dot under Night Vision. I'm using a Photonis Echo Spec PVS14. I have a couple other optics that that have NV settings and work fine. (Eotechs) There appears to be 9 daytime brightness levels. When I continue clicking the down arrow the dot just shuts off. I may not be accessing the NV brightness levels correctly so please establish that procedure as the manual does not specify. I have already contacted CS by phone. That Gentlemen was extremely unhelpful. Thank you for the assistance. PS. Just so I can get this out of the way since the CS rep had a hard time getting past this; I have real NODS. I have other optics with NV settings/levels and they work fine. I know you need to be looking through your NV device in order to see a dot.  Thank you.  |
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Originally Posted By KC-ROUGHNECK: I purchased one these units "Open box" a couple of months ago and I cannot see the dot under Night Vision. I'm using a Photonis Echo Spec PVS14. I have a couple other optics that that have NV settings and work fine. (Eotechs) There appears to be 9 daytime brightness levels. When I continue clicking the down arrow the dot just shuts off. I may not be accessing the NV brightness levels correctly so please establish that procedure as the manual does not specify. I have already contacted CS by phone. That Gentlemen was extremely unhelpful. Thank you for the assistance. PS. Just so I can get this out of the way since the CS rep had a hard time getting past this; I have real NODS. I have other optics with NV settings/levels and they work fine. I know you need to be looking through your NV device in order to see a dot. Thank you. Good morning! I spoke with our PA Optics engineers directly. They said the last 2 power settings are NV compatible. So you should be able to see the dot through your PVS-14's on those 2 settings. And I'm sure CS mentioned, if you still have issues seeing the reticle we will get a new one to you! |
Joined:
Jun 2025
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MO, USA
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Update. I finally got around to sending this thing in for a repair/replacement. I didn't try speaking to anyone again and instead just filled out the return request forms. Return request went ok and the turnaround time was around 10 days or so. However, the unit you sent me doesn't function. It will not turn on. I've tried multiple batteries. I sent you guys a RS10, box, manual, all the plates and mounting accessories that come with the optic and you guys sent me a beat to crap unit that doesn't even turn on. That's it. I don't understand. I'm hoping the REP here can create a ticket for me. Specifically, I'm requesting a unit that functions as intended with all the original accessories like I originally purchased. This is my first PA product. Thank you for the assistance. |
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Originally Posted By KC-ROUGHNECK: Update. I finally got around to sending this thing in for a repair/replacement. I didn't try speaking to anyone again and instead just filled out the return request forms. Return request went ok and the turnaround time was around 10 days or so. However, the unit you sent me doesn't function. It will not turn on. I've tried multiple batteries. I sent you guys a RS10, box, manual, all the plates and mounting accessories that come with the optic and you guys sent me a beat to crap unit that doesn't even turn on. That's it. I don't understand. I'm hoping the REP here can create a ticket for me. Specifically, I'm requesting a unit that functions as intended with all the original accessories like I originally purchased. This is my first PA product. Thank you for the assistance. Please contact us in a direct message with your order number or your RA number. That is not how our customer service is run! |
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Originally Posted By KC-ROUGHNECK: This matter was resolved, finally. I’m looking forward to using this. Thanks Your welcome! Thank you for everything! |