Official LaRue Customer Feedback Thread (Page 20 of 20)
| As many others have stated, LaRue customer service is excellent. Had a problem with the gas key on the BCG of my 7.62 tOBR (my fault.) Talked to John Mailloux at CS who was familiar with my situation and he told me how I could fix it. Tried, but wasn’t able to get it done so I sent it back to see what they could do. John had it repaired and shipped back to me the same day he received it! No charge. Many thanks to him and the whole crew at LaRue. They have always been helpful whenever I have contacted them. Their products are the finest and CS is beyond reproach. |
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I will start by saying that every time I called Larue, whoever I spoke to was friendly, polite and helpful and my question/concern was addressed to my complete satisfaction.
But.... Why does Larue have email? Over the last 4 months I emailed Larue several times, after hours, with issues/questions and I never received a reply. One example: I called about some missing lower parts from one of my UU kits during the Shot Show. Everyone was at Shot so I sent an email. I had to follow up with a phone call a week later in order to get the parts. It’s a little frustrating. |
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Team Ranstad
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Team Ranstad
| Does anyone know if LaRue works with or is an FFL dealer so I can order the Ultimate Upper Kit and then order the lower and just go pick it all up near Leander somewhere? I'm a TX resident with CHL so I know it would be legal just not if they have a relationship with a FFL for that purpose or if they are all mail order. |
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Originally Posted By MortimerS:
Does anyone know if LaRue works with or is an FFL dealer so I can order the Ultimate Upper Kit and then order the lower and just go pick it all up near Leander somewhere? I'm a TX resident with CHL so I know it would be legal just not if they have a relationship with a FFL for that purpose or if they are all mail order. |
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Originally Posted By infidel666:
Are the large frame uu kits still going to be available in 6 weeks? |
NRA Life/Benefactor Member
Texas State Rifle Association Life Member
Got Dillo's?
Texas State Rifle Association Life Member
Got Dillo's?
| I'm out of town in a contract and won't be home for 6-8 weeks and I don't want to get a kit delivered without me there for 2 months or get one delivered to the hotel I'm staying in either. But Ii really want a 308 kit. I've recently milled a Armalite A version lower that I'd bet the Larue upper would go great with. If it wouldn't fit I'd order a Larue lower for it too, but I want to try to build with my 80% first. |
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What would be really nice is if they would just ship a fucking MLOK handguard that they said my UU kit would come with. So I can actually use the UU kit that is sitting here.They shipped a keymod. I was told to return the keymod which I did. Now I'm being told that my order isn't a priority so suk it up buttercup as we are concentrating on shipping complete UU kits. Fuk That - pretty shitty CS if you asked me. |
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Originally Posted By GRN8DE:
What would be really nice is if they would just ship a fucking MLOK handguard that they said my UU kit would come with. So I can actually use the UU kit that is sitting here.They shipped a keymod. I was told to return the keymod which I did. Now I'm being told that my order isn't a priority so suk it up buttercup as we are concentrating on shipping complete UU kits. Fuk That - pretty shitty CS if you asked me. 
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A quality lower?
ETA: I’m just giving you a hard time. I’ve never heard of their cs as being anything less than stellar. Give them a call, don’t be an ass, and they will accommodate you. Btw for the record, i do not believe they said anything resembling suk it up buttercup. |
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Originally Posted By GRN8DE:
What would be really nice is if they would just ship a fucking MLOK handguard that they said my UU kit would come with. So I can actually use the UU kit that is sitting here.They shipped a keymod. I was told to return the keymod which I did. Now I'm being told that my order isn't a priority so suk it up buttercup as we are concentrating on shipping complete UU kits. Fuk That - pretty shitty CS if you asked me. |
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Quality lower haha- Aero is pretty darn good. Try one- AR's are all about barrel and trigger anyway.
The customer service people I have spoke with have been very nice- we have had multiple friendly conversations- usually ending with them saying we are trying to get the HG- production won't give us one. Hopefully end of the week.... My complaint is against the policy of pushing the complete UU kits and not giving CS a |
| With multiple Larue orders under my belt I finally had a order issue where I needed to call customer service for their help. Jamie took care of my problem with complete satisfaction. Sounds like some customers have had problems that have not been able to be handled promptly, but mine was promt and efficent. No company can make all people happy all the time, but other companies in this industry should strive reach the level of customer service Larue provides. |
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Originally Posted By GRN8DE:
Quality lower haha- Aero is pretty darn good. Try one- AR's are all about barrel and trigger anyway. Aero also makes aircraft parts for the AirForce. Trust me they know what a tolerance is. Far too many people think that because it doesn't cost $280 is isn't any good. I bought a matched pair upper and lower and you have to hold it up to a bright light to see any rays between them. Know how much I paid for the pair? It was CHEAP! Guess what? The AR15 I built out of them shoot sub MOA with off the shelf ammo. She like 50 gr VMax and 69 gr SMK's. Even my newby shooter self shoots 3/4 MOA with those loads. However she hates NATO 556. M193 and M855.... suck. |
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The fact they don't display when items are on backorder is mind-numbing to me.
I get it with rifles, as they are being built to order, not built to stock. Assume every rifle is on backorder since they actually have to build it. And, you don't list a timeframe because it's likely to not be met so you just end up pissing off customers. That part makes sense. But their optics packages... come on. Simple- you either have the optic or you do not have the optic. So, put 'BACKORDER' if you don't have it. Not a big customer, maybe $1k a year in rifle parts and optics, but did just cancel my last order today. Done with them until they figure out how their inventory level notifications work for all other items that are not complete rifles. |
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Originally Posted By pscipio03:
The fact they don't display when items are on backorder is mind-numbing to me. I get it with rifles, as they are being built to order, not built to stock. Assume every rifle is on backorder since they actually have to build it. And, you don't list a timeframe because it's likely to not be met so you just end up pissing off customers. That part makes sense. But their optics packages... come on. Simple- you either have the optic or you do not have the optic. So, put 'BACKORDER' if you don't have it. Not a big customer, maybe $1k a year in rifle parts and optics, but did just cancel my last order today. Done with them until they figure out how their inventory level notifications work for all other items that are not complete rifles.  . |
I have been asked to point out that I am LaRue Tactical's owner.
My work has been used by tens of thousands of US Military personnel,
and tens of thousands of civilian shooters - ML
My work has been used by tens of thousands of US Military personnel,
and tens of thousands of civilian shooters - ML
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My interactions with LaRue customer service have been helpful and they've been responsive. However... The back order status of the order I placed on 5/1/20 is incredibly frustrating to me. I only learned that LaRue does not have live inventory after my order was placed and after I had received a back order notice. Fine, no big deal. EXCEPT that the order page for the items I ordered (a Trijicon MRO and mount combo) had a bright green button that stated "IN STOCK." In fact, that same "IN STOCK" button remained on the page for about 3 hours after I received notice that the items were on back order. Then, to make matters worse, I later discovered here that others had ordered the same combo up to two weeks prior to me and had also been informed (again, weeks before I submitted the order) that their items were on back order. This tells me that for at least two weeks the Trijicon MRO combos were on back order, but the site was still telling prospective customers that they were "IN STOCK." This should not happen in 2020 with so many live inventory systems being available. The fact that there was a back order is not an issue to me. But it is incredibly misleading to tell customers that items are "IN STOCK" and presumably ready to ship when in fact, they've been back ordered for weeks. I've said it before and I'll say it again, I fully anticipate being pleased with the product I ultimately receive. I'll likely even order from LaRue again because they make great stuff - I'd love to have an OBR or PredatOBR someday, and I'm seriously considering ordering an MBT in the near future. But the lack of a live inventory system is certainly going to make me think twice before I order something that I'm not willing to wait months to receive or could purchase elsewhere and count on having it mounted on my rifle and at the range within a couple of days of the order. |
"When you call the cops to raise your kids, don't be surprised when they try to pack 20 years into 5 minutes." -RealFastV6
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Originally Posted By SkyCatII: My interactions with LaRue customer service have been helpful and they've been responsive. However... The back order status of the order I placed on 5/1/20 is incredibly frustrating to me. I only learned that LaRue does not have live inventory after my order was placed and after I had received a back order notice. Fine, no big deal. EXCEPT that the order page for the items I ordered (a Trijicon MRO and mount combo) had a bright green button that stated "IN STOCK." In fact, that same "IN STOCK" button remained on the page for about 3 hours after I received notice that the items were on back order. Then, to make matters worse, I later discovered here that others had ordered the same combo up to two weeks prior to me and had also been informed (again, weeks before I submitted the order) that their items were on back order. This tells me that for at least two weeks the Trijicon MRO combos were on back order, but the site was still telling prospective customers that they were "IN STOCK." This should not happen in 2020 with so many live inventory systems being available. The fact that there was a back order is not an issue to me. But it is incredibly misleading to tell customers that items are "IN STOCK" and presumably ready to ship when in fact, they've been back ordered for weeks. I've said it before and I'll say it again, I fully anticipate being pleased with the product I ultimately receive. I'll likely even order from LaRue again because they make great stuff - I'd love to have an OBR or PredatOBR someday, and I'm seriously considering ordering an MBT in the near future. But the lack of a live inventory system is certainly going to make me think twice before I order something that I'm not willing to wait months to receive or could purchase elsewhere and count on having it mounted on my rifle and at the range within a couple of days of the order. This. I made a purchase of a barrel and a bunch of other parts for a project build and didn't learn about the backorder on the barrels/buffer tube until about four days after the order was placed. no worries, probably a quicky. called in to CS and was told that bbl lead times are uncertain due to attempts at fulfilling UU kits. I've already sourced the other parts in the last week and will cancel those from my order. Disappointed that the barrel is going to take forever to arrive. Live inventory would be a plus for the site. |
| I just made my first purchase of a 16” complete upper a couple weeks ago. I’m still waiting for them to take my money. I don’t mind waiting for quality gear. It will show up when it shows up. Then I can order more stuff. But seriously, take the money out of my account. |
| I don't know how popular they are or what kind of money you make on them but I love your Battle Mixers. I've bought a bunch over the years and even given them as gifts. I'm a fan. But, you need to make an updated, second version that fits the modern plastic gallon paint cans. They are becoming unavoidable and my old Battle Mixers don't fit! |
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I sent them an email around Tuesday last week and never heard back. I tried 4X this morning to contact them and the phone 512-259-1585 has been busy every time. I'm trying to resolve a problem with a new MBT-2 trigger, but can't seem to make contact with anyone there. Does anyone have alternative suggestions? I have had 4 other MBT-2 triggers and never any problems with any of them so I was rather surprised to have problems with this one. I would rather not deal with any quality control issues on a public forum as I think Larue deserves the courtesy. Any suggestions gratefully received. |
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Originally Posted By Genin: I sent them an email around Tuesday last week and never heard back. I tried 4X this morning to contact them and the phone 512-259-1585 has been busy every time. I'm trying to resolve a problem with a new MBT-2 trigger, but can't seem to make contact with anyone there. Does anyone have alternative suggestions? I have had 4 other MBT-2 triggers and never any problems with any of them so I was rather surprised to have problems with this one. I would rather not deal with any quality control issues on a public forum as I think Larue deserves the courtesy. Any suggestions gratefully received. I have always called when I needed something. Just keep trying. When you get someone they are normally very helpful. |
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I have a mount with a defective cam assembly. But, Larue didn't respond to contact us and the telephone number, 512-259-1585 is just a short busy signal. Your phone number is no longer on the website. Are you still around, and if so, how do I get the replacement part that I need? Larue used to have a great reputation, but that has gone by the wayside... A month later, update: No answer from Laure to my website support submission. Phone calls to Larue aren't even answered. You have too much competition now to let your customer service go all the way down the crapper like this. Original thread here: https://www.ar15.com/forums/Industry/Need-reapair-but-can-t-reach-Larue-no-response-no-answer-/219-307635/ |
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Originally Posted By LTL55: I have a mount with a defective cam assembly. But, Larue didn't respond to contact us and the telephone number, 512-259-1585 is just a short busy signal. Your phone number is no longer on the website. Are you still around, and if so, how do I get the replacement part that I need? Larue used to have a great reputation, but that has gone by the wayside... A month later, update: No answer from Laure to my website support submission. Phone calls to Larue aren't even answered. You have too much competition now to let your customer service go all the way down the crapper like this. Original thread here: https://www.ar15.com/forums/Industry/Need-reapair-but-can-t-reach-Larue-no-response-no-answer-/219-307635/ Can you post a picture of the defective part showing whats wrong? I may have a spare. |