Posted: 6/16/2023 10:28:18 AM EDT
|
Order #170681 I had the stitching come undone on my tourniquet dangler pouch I attach to the mini GP belt pouch on my range belt. I sent in a warranty request on 5/16/2023 with pics, and received a nice response that it would be replaced under warranty. Since then I've tried to not be a pain in the ass and only check in once a week, just to get a time frame. Everything has gone radio silent with my last email on 6/13 unanswered. This is not my normal experience with you guys, is everything ok? I'm fine with waiting I just want a reasonable timeframe and email communication seems to be falling through the cracks somehow. I appreciate any help, I would call but I can't find a phone number on the site. |
|
I received shipping notification and tracking for both the replacement and the new one I ordered just in case this was going to take a long time. It happened without direct reply here or to my email which tells me I probably failed at not being perceived as a pain in the ass customer. I imagine my future orders will be packed with a scowl and free spittle. There will be future orders because this is the best nylon gear there is. Thanks for getting it shipped, it is appreciated. |
See you got shipping notice. Sorry it was a bad idea for me and main CS guy to do 4-5 trade shows within 6 weeks. The last 6 weeks have been a blur. We're enroute to DC  We're a bit behind on the email front, aka #AllisNotQuietOnTheWesternFront Sorry guys, whatever you need we will get it done (eventually  #BadIdeas for 100 Alex  )
|