Posted: 9/18/2019 3:39:09 PM EDT
[Last Edit: BeltFed_1][Edited]
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I just recently received my brand new 10.5" 5.56 pencil barrel order, directly purchased from Faxon. I checked the headspace on this barrel and it is failing the NoGo gauge test with 4 different bolts. These same 4 different bolts pass the NoGo gauge test in other barrels (4) including another Faxon 14.5" pencil barrel. This barrel is out of headspace spec. Even the bolt that works in the 14.5", fails in the 10.5".
I have sent two emails to customer service, one last week, and a follow up this week, with no response. I have called your technical support phone and your general customer service lines but get a recorded message about no available representatives. I cannot get through. I left a message and have not been reached out to. I didn't think this was normal with Faxon. I'll give them the benefit of the doubt, but please reach out to me, Faxon, to correct this issue. Thanks. |
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UPDATE:
They called me back a few mins after creating this post. It turns out they are backed up from the labor day sales. I know they have good customer service, so I had a feeling something weird was up. Turns out Forster gauges torerance a little different than their gauges, but they offered to take a look at the barrel if I am still concerned. Thanks for the great customer service Faxon. |