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AR15.COM
5/8/2024 6:40:08 PM EDT
I got my order #252362 on Thursday.  It was missing a Onewrap velcro strap for the dual pistol pouch.  I sent an email Thursday evening.  I sent another email Yesterday.  

Is there another way I am supposed to contact someone?  I don't think it unreasonable to expect some type of response.

If possible I'd like what was missing.
5/8/2024 6:57:35 PM EDT
[#1]



5/8/2024 7:09:21 PM EDT
[Last Edit: SG55xdude][Edited] [#2]
I appreciate the response.  There is no copy of that email anywhere in my inbox or spam folder anywhere.  I was on a 8 hr road trip this yesterday so I searched every possible folder when not driving.

I appreciate the reply and will double check the strap when i get home.
5/8/2024 7:42:57 PM EDT
[#3]
Quote History
Originally Posted By SG55xdude:
I appreciate the response.  There is no copy of that email anywhere in my inbox or spam folder anywhere.  I was on a 8 hr road trip this yesterday so I searched every possible folder when not driving.

I appreciate the reply and will double check when i get home.
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Dudes like you are the worst kind of customers lol
5/8/2024 8:00:20 PM EDT
[Last Edit: SG55xdude][Edited] [#4]
Quote History
Originally Posted By Crowde:


Dudes like you are the worst kind of customers lol
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Thanks for the insightful input man.  I really don't know what else I was supposed to do as I used the contact form and never received a response after 4 business days to a very simple question.  Someone pointed me here.  They responded.  Problem solved.  I don't see the issue.
5/8/2024 8:12:47 PM EDT
[Last Edit: Crowde][Edited] [#5]
Quote History
Originally Posted By SG55xdude:


Thanks for the insightful input man.  I really don't know what else I was supposed to do as I used the contact form and never received a response after 4 business days to a very simple question.  Someone pointed me here.  They responded.  Problem solved.  I don't see the issue.
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You're welcome.

You very clearly received a response as was shown up there. To suggest otherwise is ridiculous. You couldn't figure out velcro, which is even more ridiculous.
5/8/2024 8:22:50 PM EDT
[Last Edit: SG55xdude][Edited] [#6]
Quote History
Originally Posted By Crowde:



You're welcome.

You very clearly received a response as was shown up there. To suggest otherwise is ridiculous. You couldn't figure out velcro, which is even more ridiculous.
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No I did not receive a response.  It is not in my gmail account.  I have both physically searched and used the gmail search function.  I have zero correspondence other than order confirmation and shipping confirmation.  

Perhaps they have something wrong with their email system but I have zero correspondence regarding this matter.  I was getting annoyed because it was such a simple question. I hate when companies don't list phone numbers because it would have been an easy thing to address but i understand why they don't.  Im not going to hold it against them since I got a response here.  

I am not trying to claim Esstac is in any way lying but I do not have that email he posted above.

I have no issue posting here if I find velcro straps stuck together.  I am not out to get anyone I just wanted a response.  I got it.  All is good.

I will post tonight after the gym if in fact the velcro was stuck together.
5/8/2024 8:26:50 PM EDT
[#7]
Quote History
Originally Posted By Crowde:


Dudes like you are the worst kind of customers lol
View Quote

You shouldn't be in customer service.

I bought something from esstacand it was busy time and they forgot one small item. My Gmail filtered it out too. Esstac didn't say worse customer ever. They apologized even though it wasn't their fault. Such a shit comment to a dude who wants what he paid for and never received the reply.
5/8/2024 8:27:44 PM EDT
[#8]
Quote History
Originally Posted By SG55xdude:



No I did not receive a response.  It is not in my gmail account.  I have both physically searched and used the gmail search function.  I have zero correspondence other than order confirmation and shipping confirmation.   A small piece of a screenshot means nothing.

Perhaps they have something wrong with their email system but I have zero correspondence regarding this matter.  I was getting annoyed because it was such a simple question. I hate when companies don't list phone numbers because it would have been an easy thing to address but i understand why they don't.  Im not going to hold it against them since I got a response here.  

I am not trying to claim Esstac is in any way lying but I do not have that email he posted above.

I have no issue posting here if I find velcro straps stuck together.  I am not out to get anyone I just wanted a response.  I got it.  All is good.

I will post tonight after the gym if in fact the velcro was stuck together.
View Quote

Ignore them. The tech and industry forums I've noticed the last three weeks have been wild.
5/9/2024 12:32:13 AM EDT
[Last Edit: SG55xdude][Edited] [#9]
Ok the pistol was two onewraps stuck together.  I thought the rifle had 2 straps but I guess it was 2 pairs of two stuck together.  This is my first battle belt and the first time I've ever heard of a velcro product called onewrap.  So it was just ignorance.

I was getting annoyed by the issue.  I wasn't sure if esstac were not seeing either of the short email inquiries i sent or they just didn't give a crap.  It ended up being neither.  I'm not sure why I did not get the email posted above but i dont have it. Had I known there was an industry section for esstac I would have came here last week.  

Apologies for my ignorance.  Everything is really nice.  I was actually surprised the pistol kywis fit both my beretta 92 and my FNX-45 mags.  I did not expect the .45 mags to fit.
5/9/2024 8:32:25 AM EDT
[#10]
Quote History
Originally Posted By SG55xdude:
Ok the pistol was two onewraps stuck together.  I thought the rifle had 2 straps but I guess it was 2 pairs of two stuck together.  This is my first battle belt and the first time I've ever heard of a velcro product called onewrap.  So it was just ignorance.

I was getting annoyed by the issue.  I wasn't sure if esstac were not seeing either of the short email inquiries i sent or they just didn't give a crap.  It ended up being neither.  I'm not sure why I did not get the email posted above but i dont have it. Had I known there was an industry section for esstac I would have came here last week.  

Apologies for my ignorance.  Everything is really nice.  I was actually surprised the pistol kywis fit both my beretta 92 and my FNX-45 mags.  I did not expect the .45 mags to fit.
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That's pretty much what I figured was going on when I suggested you double and triple check that they weren't hooked together in the other thread.

I know because I've almost been in yours same spot, thinking I was missing the One Wrap only to look closer and realize there were 2 strips stuck together for every pouch.

I'm assuming the One Wrap strips are cut in a production line, 2 rolls stuck together then cut every so many inches, and binned for easy grabbing and packing.

BTW, welcome to the Cult.
5/9/2024 3:47:13 PM EDT
[#11]
Quote History
Originally Posted By FJB247:


That's pretty much what I figured was going on when I suggested you double and triple check that they weren't hooked together in the other thread.

I know because I've almost been in yours same spot, thinking I was missing the One Wrap only to look closer and realize there were 2 strips stuck together for every pouch.

I'm assuming the One Wrap strips are cut in a production line, 2 rolls stuck together then cut every so many inches, and binned for easy grabbing and packing.

BTW, welcome to the Cult.
View Quote

Cut one at a time on an auto cutter into a giant rats nest.

Then paired and Lincoln logged



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