Customer service is terrible with AI

Nuland

Joined: Jul 2009

Posts: 231

EE: 100% (5)

USA

Posted: 11/24/2025 8:59:46 PM EDT

The move to artificial intelligence and inability to reach a human has made for a very frustrating experience.

strycnine

Joined: Dec 2005

Posts: 7460

EE: 100% (14)

GA, USA

Posted: 12/11/2025 9:05:30 PM EDT

[#1]

Yes it has. I've been trying to contact them all week.

_______.___.
l_|__l__,\___\,___
l_--\__\__l----OllllllO
_(o)_)____(o)_)--o)_)

My rights don't end where your feels begin.

Isenhelm

Joined: Mar 2008

Posts: 25661

EE: 100% (3)

USA

Posted: 12/11/2025 9:08:43 PM EDT

[Last Edit: Isenhelm][Edited] [#2]

Sorry, active topics, thought this was GD

LineHaul

Joined: Jan 2021

Posts: 1531

EE: 100% (17)

NC, USA

Posted: 1/7/2026 1:56:02 PM EDT

[#3]

I have several NFA items purchased through a non SS dealer. Figured i would try SS for the first time and it has been nothing but a headache.

First and last time using Silencer Shop. I will go back to driving 2hrs to purchase through a non SS dealer.

aimatdeer

Member

Joined: Dec 2014

Posts: 2471

EE: 0% (0)

OH, USA

Posted: 2/6/2026 11:42:50 PM EDT

[#4]

They have always been great to me. The volume of work now has to be off the charts. As things slow down I'm sure things will improve.

jhereg

Member

Joined: Apr 2005

Posts: 29606

EE: 100% (1)

SOM

Posted: 3/4/2026 6:28:54 PM EDT

[#5]

Quote History

Originally Posted By aimatdeer:
They have always been great to me. The volume of work now has to be off the charts. As things slow down I'm sure things will improve.

View Quote

I've had good luck w/ F4s. Did one in Nov/Dec and one in Jan this year. My 2 F1s through them this year suck. Their customer service sucks bad. I'm over a month trying to get a problem resolved and haven't had anything but their AI bot promising to send it to the right person. Nobody responds.

You must play the game. You can't win. You can't break even. You can't quit the game.

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Customer service is terrible with AI

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Customer service is terrible with AI