Posted: 6/5/2017 11:42:27 AM EDT
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February 2016, I placed an order for multiple items. Unfortunately, items went on backorder (I agreed to get charged, so parts would ship ASAP). Only part of my order was shipped, one item in particular was not available.
For a year, every call I placed was answered with an apology and an explanation on what was causing the delay. - in short, a supplier was no longer providing an item that RGW was selling under their own brand - You guys made a significant capital investment to continue to sell the item (will not discuss the amount I was told -but it was not small) and fulfill outstanding orders. You guys went above and beyond. You could have opted out by refunding my $$ (something I didn't want), but instead worked with me to complete my original order. One form was approved -months ago- the other is still pending. Will post pics once completed (hint: One is a 458 sbr, with your lower/upper) Thanks again! And hoping for the best, on the upcoming challenges regarding your recent flood. |
"Looks.And Looks are Everything! We all want bigger dicks, and shorter barrels" -usjet-