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Posted: 10/29/2024 3:11:57 PM EDT
| I had an issue with the simplex lock on my Fort Knox pistol box that I suspect was my fault for cramming too many guns in there and putting pressure on something that wouldn't let me open the lock. I called Fort Knox and they walked me through troubleshooting the problem. After lots of fussing they walked me through getting the lock off (which took a fair bit of hammering/clamping) and sent me a new simplex lock at no cost. It was probably the best customer service experience I've had in decades. |
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Originally Posted By 0100010: Interesting. They don't even make those lock boxes themselves, so good on them for the replacement lock. I like that they stand behind their products. I even had my credit card handy to order a new lock but they told me not to worry about it. Credit where credit is due, and vendors that go above and beyond deserve to be acknowledged for that. |
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