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Joined:
Jan 2026
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WI, USA
Posted: 1/30/2026 4:18:47 PM EDT
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Hello all, this is my first post, been a longtime lurker however. Recently I decided to do yet another build and its been quite some time, the last one was close to 20 years ago after my discharge from the military. Started looking into several vendors and came across quite a few that are described as "best to avoid". However one that I have not found a whole lot of mention on is Right to Bear Arms and Supply, they advertise as being vet owned which is something I tend to support being one myself. The thing that I'm not quite sure on is, while they have several outstanding deals available the descriptions are conflicting with what goes in the cart. I have since attempted numerous calls over the last couple of weeks, all of which go straight to VM, email has gone unanswered and no response to my initial VM. I only left the one as I tend to think that most folks don't care to be bombarded with VM's from the same individual repeatedly. What I am most curious about is while they have a direct link to the forum on their site its certainly not as active as one would think, with the most recent question directed towards them last year in October and yet unanswered. So thinking it would be wise to actually speak with someone there prior to placing and order given the cart descriptions and listing description don't quite match I am now faced with a complete lack of response from them. Has anyone had any recent dealings with them and was it a positive experience or are they simply no longer around but the site still is? At this point I'm not sure and while I would much rather support a veteran owned business I'm starting to wonder if the silence is one of those red flag situations and I would be better served looking elsewhere. Thanks y'all I appreciate any input offered |
| Right to Bear is GTG. I have placed several orders with them over the last 3-4 years, and have gotten everything ordered. My last order was in December. I have, honestly, never called or communicated with a representative because I haven't needed to. So, I can't say anything about customer service. Just keep trying, and good luck! |
Joined:
Jan 2026
Posts:
3
EE: 0% (0)
WI, USA
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I definitely appreciate the response, are you fairly familiar with their website? What I was interested in finding out from them is the uppers that I am looking at are listed as fully assembled yet once added to the cart they have an addendum underneath the item stating assembly required. This is where my uncertainty comes from. Not that assembly will pose a problem, but rather getting a better idea on what I would be buying. |
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https://www.ar15.com/forums/Industry/Right-To-Bear-Arms-and-Supply/641/ Edit: I see now that you are already aware, my apologies. |
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Originally Posted By Thefryzone: General rule of thumb. If you don't have time to respond to a voicemail or email, you definitely don't have good customer service. If they can't be bothered to answer a question from someone who is looking to give them money, then they definitely won't be answering attempts to contact them should there be a problem with the product/service. Run away. |
| I've never been disappointed by Right to Bear, several orders, all good to go. That said, I definitely agree total lack of response to calls, emails, and industry forum posts demonstrates poor attitude toward customer service. The "veteran owned" business aspect certainly doesn't justify any of that. I'm a veteran too and, just between us girls, I would remind you there was plenty of assholes in that line of work, too. If anything it should indicate a working philosophy that includes accountability. |
Joined:
Jan 2026
Posts:
4
EE: 0% (0)
WI, USA
Joined:
Jan 2026
Posts:
5
EE: 0% (0)
WI, USA
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Thank you for all the responses. I see it's somewhat of a mixed bag with folks giving them some good signs but I have to agree with the folks opinions on the CS side, that has been my one big flag as the way I see it is that regardless how well a company generally does mistakes do happen and it would be nice to see a company takes their business seriously. So at this point I have to suspect that if an issue would arise then I would be pretty much SOL. Solid replies folks, and much appreciated. Can anyone give me some recommendations for vendors actually worth their salt? |
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