Quoted: A little courtesy by his staff would go a long way....
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This is probably the bane of many a small-business. The issue w/gun stores that I've seen over the years is that those behind the counter are gunnies selling firearms, not salespeople selling firearms.
There is a BIG difference.
Back when Dealers Outlet was around (1989), my then-GF and I went to go buy her a handgun. We had discussed several options, and she decided on the Ruger MkII pistol. We went in and the salesman looked at me and said, "how can I help you?"
"Ask her...she's the one here to make a purchase."
"OK...howdy little lady, how can I help you today?" (said in, even for me, a fairly "ah...look at the girl wanting to buy a gun...how cute" voice)
"First off, you can get me another salesman who isn't a condescending asshole."
Oh...how I wish I'd had a camera. :)