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Just got off the phone with Kel-Tec, they are sending me a shipping label.
Quoting a two week turn-around.
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When I finally picked up an RFB about two years ago (after waiting about five years for one, but that's another story), I decided that I needed to extend the stock by a bit, so I ordered the buttstock/buttpad spacer kit from KelTec (and also the plastic faceshield for the receiver, but that's irrelevant for the point I'm trying to make here).
Although they were overly expensive to my way of thinking, I received the parts immediately from KelTec.
The buttpad is held on to the rear of the stock with two screws, the top one inserted into the metal top part of the stock and the bottom one inserted into a brass nut imbedded into the plastic wedge shaped, skeletonized bottom part of the stock (called the stockwell by KelTec). The stockwell is easily removed from the rest of the stock.
KelTec's instructions for the rifle warn against overtightening this bottom buttpad screw. Of course, the gun I had was NIB and I had never tried to tighten it, but only remove it so I could add one of the lengthening spacers. When I tried to remove the bottom screw, the brass insert in the plastic stockwell just turned in the plastic, not allowing the screw to be removed.
I called KelTec and asked them to send me a new stockwell. They said that they wouldn't do that, but that I would have to send the entire stock back for repair (which I was trying to avoid having to do, of course, especially with such an easy fix).
So I sent the stock to them (they quoted about a two week turnaround too), expecting shipping damage and to be waiting a couple of years for it to be returned.
What I got was the stock repaired like new (well, it really was new after all) and returned to me immediately (less than two weeks).
I then unscrewed the buttpad screws (which were NOT overtightened from the manufacturer this time around) and installed one of the buttpad spacers and was happy.
To make a long story longer, my point, of course, it that KelTec fixed it fast, and it was returned immediately. My guess is that your experience will be the same...
PS It does suck that they didn't get the rivet right in your RDB to begin with, of course...
Forrest