Quoted:
Good luck. Mine is the older style on the left above. They made me pay to send it in, then returned the barrel months later with some photocopy of a target showing that it hit the center of some target at some range. They've since ignored all communication from me, and I can't adjust the sights within 4 inches of the bullseye at 25 yards.
F U Mossberg.
That's seriously screwed. Mossberg messed up bad with this problem, and it was something they knew was wrong and did little to fix. What they did do was screwed up in a lot of cases, such as yours.
I wish I had known you were having problems before you sent it in. The best way for dealing with them is to talk to a supervisor straight from the start. Document everything, and make sure they pay for shipping on everything. Get tracking numbers and dates from them, and keep calling back to speak with the same guy. Be polite and be persistent, and try to get them to ship you any damaged/defective parts without you having to send anything in first. Like I said, these are widely known problems so it isn't something they should have to test. Stay on them, and hold them to committments. This is the only thing that I've seen that has worked on a consistent basis when dealing with Eagle Pass.
Fiz, I don't blame you for being pissed at them, and I would be too. They've pissed off a lot of people and shot whatever potential the SPX had in the ass.