A few years ago I installed my first Dawson Precision light rail. It was easy to install, came with concise clear instructions, and was very well made. Considering it is very unobtrusive when the light is off the gun, I cannot think of a better system. It's pricey, but you get what you pay for.
I had one issue though, and it was totally my fault. I installed the rail, and did not loctite the threads after I reblued the gun. I simply forgot, and when I first fired the gun (a Colt Delta Elite), I lost the rear screw as it wandered out from recoil. Well, you don't just go to the local hardware store and buy one. I tried. The rail held steady with two screws for many years, and I never made that mistake on any subsequent rail installations.
This brings me to the point of this thread. Though I was very happy with the product, it was Dawson's customer service that really impressed me. About two weeks ago I e-mailed Dawson, explaining to them how I messed up. I asked them if I could purchase a screw. I realize they are a fairly large operation for a gunsmithing/1911 building firm. I expected them to be too busy to cater to such a small request, as has been my experience with Les Baer.
They sent me 6 new screws, 3 in blued and 3 in stainless, just in case. I insisted on paying them, and they refused to send me payment info. How many companies operate like this today? Few, if any. Between the cost of the screws, the postage and packaging, I figure they're out $10 just to satisfy a customer they don't know. Just as a company like Les Baer can completely alienate their customers with poor customer service, a company like this deserves kudos for their attitude and way of conducting business. When we get bad treatment from a gun company, it's easy to complain. I figured it would be nice to say something good about a company that went out of it's way to please a customer from 3 years ago. My hat's off to them.
For those not familiar with them, here's a link. Check out their light kits if nothing else.
www.dawsonprecision.com/