I bought a 7.62x39 VEPR about eight months ago. It would occassionally fail to feed the last round out of the magazine. I figured it was just the old Chinese magazine I was using at the time and tried it with some new Bulgarian waffle mags. Nope, it jammed with those also.
I talked to Robinson and they told me to try different ammo. This, of course, is BS and I told them I wanted to get the rifle repaired. My thought was that the magazine catch wasn't holding the magazine in high enough. They agreed to look at the gun and I sent it in.
After several weeks, Robinson called me back. I wish I could remember the technician's name, as he was pretty helpful. Anyway, he told me that they had shot my rifle with several different magazines and some different brands of ammo and couldn't make the gun malfunction. They did send me a brand new rifle though just to make absolutely sure I was happy with their product.
Now that's what I call CUSTOMER SERVICE!