Any chance to get some side pics, and pics of the neck & throat area of the empty cases that were stuck? If you are ripping the lip off the empty case, and the empty case is left behind in the chamber, this is not due to weak extraction. When the extractor is ripping the lip off the case, it has plenty of extraction strength, if it was weak then it would slip off. When the casing is left behind in the chamber with the lip ripped off the case, generally these are now removed by using a cleaning rod down the muzzle to push the empty case out. So when you use the rod to push it out does it come out easy or does it have to be forced out. If it has to be forced out, then we need to figure out what is holding the empty case in the chamber. If the empty case comes out with minimal effort, then it is possibly due to a timing issue.
For process of elimination on maintenance & lubrication, start with a thorough cleaning of the barrel using a bore brush and 1-pc cleaning rod, then a thorough cleaning of the chamber using a chamber brush and rod. Once the fouling in the chamber and barrel are scrubbed loose, wipe and rinse with denatured alcohol to remove any traces of oil/grease/solvent. Then once everything is clean, lubricate the 7-lugs of the bolt and rails of the bolt carrier with Slip2000 "EWL" Extreme Weapons Lube, so it is a wet and glissening like a glazed donut.
Then try shooting the rifle again, and try some other ammunition. If the rifle is still failing to extract, then it is possible that there is a timing issue, or the chamber is too tight, and that is where I would suggest contacting Bushmaster since it is a new factory built rifle.
CY6
Greg Sullivan "Sully"
SLR15 Rifles
TheDefensiveEdge.com
(763) 712-0123