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Yes, agreed. This level of customer service is pretty rare.
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Quote History Quoted:
Yes, agreed. This level of customer service is pretty rare.
Quoted:
Some manufacturers never fail to impress!
I would hope that they would reach out to him to fix it. Sounds like they sold him a shitty, used wrench. I've heard some pretty sad stories about the 'G' brand over the past six months. There's no way that I'd pay for one of their overpriced products, but to each his own.
I highly doubt that the OP ever got anywhere near 80lbs of torque, so 1) It shouldn't have broken like that, and 2) I doubt that you damaged the threads. If they're willing to send you a new tool and BN, then you might as well take it off and have a gander, though.
**Edit**
Just to add....I experienced a very similar event, which was wholly due to my own impatience. Stern Defense handguard & barrel nut. I forgot to order their proprietary BN tool, and tried torqueing with a Brownell's AT attached to my torque wrench.....which nearly rounded the SD BN
Stern Defense took pity on me, and threw in a free BN when I ordered their proprietary BN tool. Like the OP, I probably didn't
need to remove and start anew, but with all new parts....why not? It's definitely worth it for the piece of mind.
Also.....strap-style oil filter wrenches are your friend!!
Cheers!