Yesterday I received a package by return mail from Leupold.
I had sent in a hunting scope -- Leupold LPS 2.5-10x45mm for warranty repair about 3 weeks earlier. It was purchased new by me 15 years ago or so from SWFA It saw heavy use deer hunting. Recently some part in the eyepiece, probably something like a rubber seal or gasket hardened or loosened causing the eyepiece to wobble when moving the fast focus ring. This affected the reticle position in the field of view and was changing the point of impact. Even bumping the ring changed the position of the reticle in relationship to the target. So, I notified Leupold and followed their recommendation on the process to send it in. I paid shipping one way.
Well, when I opened the box last night, I found that they no longer had the part needed to fix the wobbly eyepiece. The substituted. I was stunned -- very pleasantly.
The new scope is the Leupold VX6 HD 2-12x42mm CDS-ZL2 with Firedot Duplex reticle.
This is their current state of the art 30mm main tube hunting scope. This scope has exposed MOA low profile tactical turrets with zero lock/stop. A free turret upgrade for turret knobs calibrated for specific load ballistics is available if I desire. The Firedot is fully daylight bright. I have another scope with a Firedot reticle, but did not expect this replacement scope to have that feature. 6x zoom from 2-12x is perfect for hunting. This morning, I got my first view through the scope at distant optics. This is very, very good glass.
The list price on the scope is over $1800 (which nobody pays), and typical street price is in the $1300-$1400 range.
This is my first experience with a Leupold warranty claim. I did send a scope in many years ago (probably 20 or so) that I had damaged in a hard fall on rock. I expected them to charge me, but they repaired for free, even though it was not their fault.
I did not know what to expect with this true warranty claim. I'm delighted to say the least. As good as the LPS was in its day, this scope is far better than an "equivalent."