A.R.M.S. = great customer service.

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[ARCHIVED THREAD] - A.R.M.S. = great customer service.

Posted: 10/11/2004 3:36:06 PM EDT

I purchased a A.R.M.S. 22M68, with a stripped scope ring screw hole, from another member on the EE board. I emailed A.R.M.S. and asked if I could buy just the ring portion of the mount. They replied "send it to us and we will fix it". I sent them the mount and 10 days later received a brand new one delivered by UPS. They did not charge anything, not even shipping!!! That is fantastic customer service. I WILL be purchasing more A.R.M.S. products in the future.

Posted: 10/11/2004 4:00:51 PM EDT

[#1]

Very nice.

Posted: 10/11/2004 5:37:05 PM EDT

[#2]

They must have changed their policies, last few times I had to email them for anything, I have gotten absolutely zero replies.

Posted: 10/11/2004 6:00:05 PM EDT

[#3]

Good to hear.

Posted: 10/11/2004 6:08:31 PM EDT

[#4]

Quoted:
They must have changed their policies, last few times I had to email them for anything, I have gotten absolutely zero replies.

Your an exception for some reason. ARMS have always been very good about answering and helping me, and the membership here has attested to it many many times over the years that we have all read about on this sight.

Good shootin, Jack

Posted: 10/11/2004 8:24:13 PM EDT

[#5]

Any time I hav had an issue with an ARMS product, and I admit there have been very few times... I always call during normal business hours. Someone always answers and I have always been helped. Many times calls were made just with questions, which again, always went answered. Sadly I cant say the same with all the companies I have tried to contact...

Posted: 10/11/2004 8:53:49 PM EDT

[#6]

ARMS responds much better to calling than e-mail. I don't know if this changed, since I haven't e-mailed them since they renovated their website.

Posted: 10/11/2004 10:56:36 PM EDT

[#7]

I have had a similar experience. They replaced a 19S and 22M68 for me with almost no explanation. I called them up all prepared to give my long explanation and was shocked when before I could even start they told to just send it in. They shipped me back brand new replacements UPS 2nd! But I do agree they never answer emails.

Posted: 10/12/2004 4:41:09 AM EDT

[#8]

They give you new ones to replace your broken ones, because they have no way of fixing them at ARMS itself. Everything is subbed out.

At least they are doing something to take care of customers.

Posted: 10/12/2004 5:13:35 AM EDT

[#9]

Quoted:
They give you new ones to replace your broken ones, because they have no way of fixing them at ARMS itself. Everything is subbed out.

At least they are doing something to take care of customers.

Posted: 10/12/2004 12:46:38 PM EDT

[#10]

ARMS has always dealt quickly with problems for us. One of the most accomodating vendors we deal with. Pretty hard to fault no-questions-asked replacements. Definitely not the norm in the industry...

[ARCHIVED THREAD] - A.R.M.S. = great customer service.

AR-15 » Optics, Mounts, and Sights

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