A co-worker of mine ordered a DPMS chrome plated bolt and bolt carrier a couple of months ago. After a somewhat long wait a customer came in with a newly built rifle, complete with a DPMS chrome bolt and carrier. When asked how long ago he had ordered it he told us he had gotten it in just a few days.
My co-worker calls DPMS, is told they are still on back order and when he relateds the above story the phone helper says he'll check into it and call back. This was last Thursday. No call back is recieved but yesterday, Tuesday, a chrome plated bolt and carrier shows up, so all is well.
Oops, maybe not. On opening the box and inspecting the parts it is discovered that there are no forward assist cuts on the bolt carrier. Back on the phone to DPMS! This is were it gets really good. The phone helper informs my co-worker that DPMS offers them both ways and thats the one they shipped since it wasn't specified on the order which one was wanted. He is then told that it would be no problem for him to return the bolt and carrier to exchange it for the correct one, my co-workers dime for the return shipping of course.
The funny part is that after looking through DPMS's current catalog, and their web site, we find no mention what so ever of them offering bolt carriers without foreward assist serrations. Every bolt and carrier listed in their catalog and web site shows serrations. I wonder if their phone people just make this stuff up on the fly or if there is a company policy of bullshitting the customer when they screw up.
Needless to say we won't be ordering anything from DPMS again.