it started a few weeks ago when I decided to go shoot for the first time my new in the box troy defense carbine. the rifle had nothing but issues and groupings were terrible so I went to the bench and decided to take a look at what was going on. right away while holding the rifle the barrel felt loose and came off in my hand from the upper. so I sent out 2 emails to troys customer service and nothing, made a few calls and couldn't get to talk to anybody ( just getting transferred around) so I decide to see what happened as maybe an easy fix. after taking it apart I notice the barrel nut is not on anymore ( obvious) the gas block is cocked to the side and forward. so I figure I will just fix it ( new gas block and muzzle brake) phone ring and its a guy from troy and I explain all that has happened and as im on the phone I tell him about the gas block has all allen screws and that I had to remove the muzzle brake by drilling it as it is pinned ( factory) on per Connecticut law and he tells me no big deal about me removing it and to send it in as it shouldn't have left factory with loose barrel nut and loose gas block. so I send it to troy, and then the next day back and says the rifle is not covered as either me or the store I bought it from tried to modify it. so right away troy tries to place the blame on anyone but them. And yes I know I shouldn't have touched it but I couldn't get in tough with troy after several attempts. no biggie it needs a new brake and gas block once I get it back as troy wanted $380 to fix it. I say send it back, which troy sends it back COD for shipping.
so rifle arrives with a damaged troy box, and it is missing parts ( rail, gas block, muzzle brake) the upper has a digger in the aluminum, barrel has damage as well as everything is banged up. I email troy ( as im instructed no more phone calls by troy) and troy tells me to file claim with ups. I file claim with ups and troy decides they will not go forward with the claim so ups cant do anything with the claim until troy who was the shipper sends them all the info for the claim.
I emailed another manager from troy and explained the problems that have been going on and was told to bad. he cant do anything and they wont help with the insurance claim. told me I live in a world with no physics because it is impossible for a barrel to fall off. well troy, if a gas block isn't tightened at all (no allen screws or marks on barrel) then the gas tube can move forward and the nut fall off..
I don't even care about having to buy the parts I removed, but to be called a liar and troy refusing the insurance claim is pure ignorance and then to have the manager send me an email threatening me stating that he has called the Connecticut state police and told them I committed a felony with my rifle by removing the muzzle brake..... seriously.... this was from the firearms development mgr . if he used his brain at all the barrel was over 16" long and has no threads ( yes troy press fits brake on non-threaded barrel) so there was no felony commited.
so I have a rifle that was returned from troy with a complete lower, upper assembly with just a barrel, an email blaming me or my gun shop, refusing to properly handle an insurance claim, an email threatening me,
and I can not get to speak with anyone else from troy on this matter. I will upload my pics later of the rifle before shipped and after getting it back.
troy really has dropped the ball on everything company wide....... I just contacted the atty generals office in mass and filed a complaint, so if anyone owns one of these carbines, please check and make sure the quality control is good and nothing is loose.
I have to right this off as a loss as I am out of options with troy, but I don't want to see anyone else have the same problem with their rifle so please check your barrel nuts and gas blocks
there is also a lot more info I can type but this is the smaller version, I can answer any questions if contacted