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The viscous looking material near the barrel nut appears to be just lubricant, like aeroshell. I would have sent the upper straight to PSA versus having another gunsmith work on it, invalidating the warranty.
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The viscous looking material near the barrel nut appears to be just lubricant, like aeroshell. I would have sent the upper straight to PSA versus having another gunsmith work on it, invalidating the warranty. View Quote Wow. I had a PSA upper with a canted sight, didn't know it until I went to the range months later. Went thru all the emotions of what in the world was I going to do. Turns out a simple phone call to PSA had a return label on the way, the upper was corrected, and is perfect today, all at no trouble for me other than the simple steps of boxing it up. PSA does take care of customers. Just have to give them a chance before letting your imagination get the best of you. |
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As stated the substance on the barrel nut would be grease not Loctite that is normal so the gunsmith may have been up charging you on the supposed "melting". Now if they indeed just threw the gas tube in the box without installing it that is a problem. A problem that is not hard to fix but a problem non the less.
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I'm hoping they will take care of it, and I immediately emailed them last night when I walked in the door.
The gunsmith didn't work on it. I had an appointment to have the rail swapped, but when I got there he noticed these issues and you could tell by his demeanor that he didn't want to work on it. I've used this gunsmith before and have a good working relationship. Other rails, he's swapped in about 20-30 min. I don't think there would be any reason for him to change course now without reason. Hopefully I hear from PSA today and can come back with good news of their customer service. |
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That's a good question....
The gunsmith also noted that if Loctite is used, it should be minimal and that if too much is applied it can effect the head spacing.... |
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It's not going to be loctite. PSA doesn't use loctite on the barrel nuts. I've taken apart tons. View Quote View All Quotes View All Quotes Quoted:
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That's a good question.... The gunsmith also noted that if Loctite is used, it should be minimal and that if too much is applied it can effect the head spacing.... It's not going to be loctite. PSA doesn't use loctite on the barrel nuts. I've taken apart tons. This..something is up with your gunsmith. I too would like to know how that was test fired, as all PSA uppers are, without a gas tube. |
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The first time I installed a low profile gas tube the pin walked out after shooting it a couple times and my gas tube fell in the dirt. Apparently there are two different size pins and I had the wrong one. I wouldn't be surprised if maybe the same thing happened at PSA and the pin and tube fell out during shipping. And like everyone else said that is grease, not loctite on the barrel nut. I don't see anything wrong with it.
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I'm posting a quick note here because it seems to be the best place to get PSA feedback. I did just send an email to you guys, but I'm hoping to reach someone that can actually do something. I received this order today, and frankly, I don't know how it passed quality control. Please see the two attached pictures. I am hoping there is a way to track this upper back to the worker who assembled it to make sure this doesn't happen to anyone else going forward. First, my gas tube was not pinned, and when the package was opened it was found lying next to the upper. Hopefully it wasn't damaged in any way, but we wouldn't know until after it was shot and after I purchased a pin and pinned it myself. Second, whoever assembled this upper has exceeded the Loctite application 10 fold. There is so much Loctite on the barrel nut that it is literally oozing out of the back. The upper was taken to a local gunsmith this afternoon for an appointment to swap the rails. However, he didn't begin the work until we discussed these issues. The original estimate to swap barrel nuts and rails was 25 minutes. But after looking at it, the gunsmith said it would easily take 1 1/2 hours for the same job due to the amount of melting and cleanup of the Loctite. So rather than have him mess with it, I said I would just get in touch with PSA. Guys, I don't know what to tell you here, but me paying for return shipping and a 25% restocking fee is not acceptable in this case. This upper is not up to your standards, and I have come to expect better from PSA. Please tell me you will make this right. I am open to an exchange, a refund, or having the same upper re-shipped to me unassembled and having me pay local gunsmith to assemble it. http://i1055.photobucket.com/albums/s505/lynnchip/IMG_3491_zps30b94z59.jpg http://i1055.photobucket.com/albums/s505/lynnchip/IMG_3483_zpsrgx33wps.jpg View Quote We apologize you are having issues with your upper. Please PM us your order number and someone from customer service will be glad to help. |
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Thank you for your quick response. I just PM'd you the order number.
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UPDATE: PSA sent me a return label which I appreciate and want to give them credit for. But, we as gun guys know that once you get your gun finally, you don't want to ship it back and wait. There's also no guarantee that the new one would be any different.
So, I authorized the second gunsmith to do the work. They agreed to $35 (GHOST TOWN GUNS in Jacksonville, FL is amazing!) They also agreed to pin my unpinned gas tube, and without me asking, they properly installed my KAK flash can, and tightened up my buffer tube kit since I just quickly hand installed it the day before when it came in. I didn't tell them what the first gunsmith said because I wanted a true second opinion. When I picked it up yesterday, they told me "we'll honor the $35, but that rail took us damn near 2 hours! I've never seen a barrel nut with that much loctite!! We literally had to get it red hot for it to budge". So, for those that said PSA doesn't use loctite, I have two gunsmiths that say otherwise. Perhaps it was because this was their "Freedom" line, or maybe because it was a daily deal and they were trying to assemble them ASAP. I will upload some pics soon. |
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UPDATE: PSA sent me a return label which I appreciate and want to give them credit for. But, we as gun guys know that once you get your gun finally, you don't want to ship it back and wait. There's also no guarantee that the new one would be any different. So, I authorized the second gunsmith to do the work. They agreed to $35 (GHOST TOWN GUNS in Jacksonville, FL is amazing!) They also agreed to pin my unpinned gas tube, and without me asking, they properly installed my KAK flash can, and tightened up my buffer tube kit since I just quickly hand installed it the day before when it came in. I didn't tell them what the first gunsmith said because I wanted a true second opinion. When I picked it up yesterday, they told me "we'll honor the $35, but that rail took us damn near 2 hours! I've never seen a barrel nut with that much loctite!! We literally had to get it red hot for it to budge". So, for those that said PSA doesn't use loctite, I have two gunsmiths that say otherwise. Perhaps it was because this was their "Freedom" line, or maybe because it was a daily deal and they were trying to assemble them ASAP. I will upload some pics soon. View Quote Glad to see PSA remains a great vendor with outstanding customer service. Good luck. |
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That is not what dried loctite looks like.
The picture you shared has what looks exactly like grease at the rear of that barrel nut.... |
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This whole thread makes my head hurt. Why did you even buy the upper if you were going to switch the rail? The picture is 100% grease, not loctite. Both gunsmiths you went to are shady. You should have just bought a 10 cent pin and put the gas tube back in. PSA even offered to do it for you for free!
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Glad to hear PSA offered to quickly, and for free, fix the issue. It's what I'd expect considering my experience with them and others' experience. I understand not wanting to send it back, but that's what has to happen with ANY internet firearm order that shows up not quite right. That's one of the rights we give up when we don't purchase from Cabelas, Bass Pro, etc. in town or order online from a store we have in town.
I will say that with my 16" PSA middy, I had question about the barrel nut being too wobbly and worrying something was broken. The gun worked and shot fine, but I was worried so I called PSA. They didn't bat an eye...they just sent me a return shipping label and said they'd check it out for me. I sent it back and a few weeks later I had it back with a note that said they had disassembled it and checked and that everything was in working order. Seeing this thread especially makes me feel good about ordering my 10.5" CHF upper from them when they are back in stock. I know that, even if it does come with something not quite right (which is not likely), they will take care of it/me. |
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This whole thread makes my head hurt. Why did you even buy the upper if you were going to switch the rail? The picture is 100% grease, not loctite. Both gunsmiths you went to are shady. You should have just bought a 10 cent pin and put the gas tube back in. PSA even offered to do it for you for free! View Quote I wanted a 10.5" barrel with a 12" rail and a KAK flash can. I thought of building one, but the price of shipping for all the different sites adds up, and this was a budget build. Let's all agree that the excess material in the pic is grease. I can understand that there is some confusion when the picture is viewed because we all know that excess grease can and does come out the back sometimes. So let's all agree that's grease, and not at issue. What is though is the glue used under the barrel nut. I didn't like what the first gunsmith said and went to a second because of the responses here. I didn't tell them what he said. So for them to say the same thing out of the clear blue sky makes me think that it is in fact true that the barrel nut WAS GLUED WITH A SIGNIFICANT AMOUNT OF LOCTITE. So much so that the second made a point of telling me when I picked it up without me prompting them on it. Like I said, I don't know if it was because it was the Freedom line, a daily deal or what, but two different people said the same damn thing without talking to each other. It's not a conspiracy against PSA. I like them. I have bought 4-5 guns/uppers from them. I will continue to do so. |
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Still doesn't make sense because prepping for loctite involves degreasing threads. If you have enough grease on threads that it is getting chased ahead of the barrel nut, there isn't going to be much for the loctite to grab on to.
Not to mention that Palmetto has stated publicly several times that they do not use loctite on their barrel nuts..... I think your 'gunsmith' is just full of shit. |
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Still doesn't make sense because prepping for loctite involves degreasing threads. If you have enough grease on threads that it is getting chased ahead of the barrel nut, there isn't going to be much for the loctite to grab on to. Not to mention that Palmetto has stated publicly several times that they do not use loctite on their barrel nuts..... I think your 'gunsmith' is just full of shit. View Quote 'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. |
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'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. View Quote View All Quotes View All Quotes Quoted:
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Still doesn't make sense because prepping for loctite involves degreasing threads. If you have enough grease on threads that it is getting chased ahead of the barrel nut, there isn't going to be much for the loctite to grab on to. Not to mention that Palmetto has stated publicly several times that they do not use loctite on their barrel nuts..... I think your 'gunsmith' is just full of shit. 'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. Shocker a person makes their job sound harder than it actually is - I agree with others, this story doesn't add up... Additionally, you should buy some basic armory tools and do this stuff yourself... |
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'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. View Quote View All Quotes View All Quotes Quoted:
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Still doesn't make sense because prepping for loctite involves degreasing threads. If you have enough grease on threads that it is getting chased ahead of the barrel nut, there isn't going to be much for the loctite to grab on to. Not to mention that Palmetto has stated publicly several times that they do not use loctite on their barrel nuts..... I think your 'gunsmith' is just full of shit. 'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. And one of them didnt actually do the work. Right? So he and you can't tell grease from loctite. Shocking that you are having issues..... |
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I've just never seen locktite like that, its typically color coded, eg blue, red, green, etc and in my experience, much more similar to superglue in consistency than grease. Also the specs call for moly grease to prevent the barrel nut seizing, so actually loctiting it would be like enlarging the gas port on an overgassed gun.
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And one of them didnt actually do the work. Right? So he and you can't tell grease from loctite. Shocking that you are having issues..... View Quote View All Quotes View All Quotes Quoted:
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Still doesn't make sense because prepping for loctite involves degreasing threads. If you have enough grease on threads that it is getting chased ahead of the barrel nut, there isn't going to be much for the loctite to grab on to. Not to mention that Palmetto has stated publicly several times that they do not use loctite on their barrel nuts..... I think your 'gunsmith' is just full of shit. 'Gunsmith(s)' plural. Two separate gunsmiths, without me asking, made points of saying that there was an absorbent amount of loctite. PSA says they don't use it, Madoff said his stocks were legit, and Obama said you could keep your plan and doctor. And one of them didnt actually do the work. Right? So he and you can't tell grease from loctite. Shocking that you are having issues..... I guess this is just piling on, but these guys are right. I can't explain the gas tube, but that's grease, not Loctite. You seriously can't tell the difference? Seriously? |
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I thought about taking down the damn pic that shows the excess grease because of the confusion it has caused. YES, THAT PIC SHOWS THAT IT IS GREASE, BUT TWO SEPERATE GUNSMITHS SAID THE SAME THING. THAT THERE WAS SO MUCH LOCTITE ON THE NUT THAT THEY COULD BARELY GET IT OFF. I'm not saying that the extra grease itself is loctite (although when I first posted this late at night and pissed off, I just assumed it was.) But underneath of that I am 100% sure was an absorbent amount of loctite.
There is no reason for a gunsmith who agreed to the price (not trying to up it) and after the job was done to say the same thing as the guy the day before without me ever telling him. Edit by PSA: As was noted in the comments above, grease is kryptonite to loctite. We do not loctite the threads of our uppers. Some rails require the barrel nut be clocked for the rail to line up properly. Sometimes this means the barrel nut is tightened to the max torque. Once fired and heat cycled, the torque to remove can seem considerable. We apologize for the confusion. If you have an issue with our products upon receipt, please contact us immediately and we will take care of it for you free of charge. |
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If a barrel nut is hard to remove it doesn't always mean that loctite was used. The degree of torque applied during assembly, amount of grease applied to threads, and small variances in thread pitch/interface could cause such a problem. Just because you bring it to a small sample size of two gunsmiths in town XXX does not mean that you have a consensus opinion.
ETA: If "they could barely get it off" was paraphrased correctly, then they did get it off, despite it being difficult. If loctite was on there, that wouldn't be the case. |
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