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Posted: 11/13/2011 5:15:16 AM EDT
I ordered from three different companies last week, AIM, DSGarms and PSA. Guess which stuff I didn't receive? You guessed it PSA! I have the
stuff from the other companies I don't even have a tracking number from PSA! Its painful ordering from them cause you never know when you will get it. That's my rant! Anybody with similar experience? Maybe youall got your stuff fast. Probably not! Maybe PSA could come up with a plan for better customer service and fast shipping? I asked when my order would ship last week and the answer was oh today or tomorrow but I got no word or tracking number so I don 't know. Sorry to keep going on! |
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The instant gratification, fast food now now now culture in this country is completely unrealistic anymore... PSA is good to go, each and every order I've placed has been received, properly and correctly, without issue or drama in a timely manner but then again, I'm not the sort of person who stands in front of a microwave and screams, 'HURRY'... |
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The instant gratification, fast food now now now culture in this country is completely unrealistic anymore... PSA is good to go, each and every order I've placed has been received, properly and correctly, without issue or drama in a timely manner but then again, I'm not the sort of person who stands in front of a microwave and screams, 'HURRY'... Just like you said..people are so in need of self gratification these days. If you were in that big of a hurry then jump in that new truck and drive to buy your parts from a local distributor in person at his storefront. FYIY>>>>>>SAA has worse shipping edicate than Palmetto...but something I just deal with and order accordingly. |
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I agree with the above posts to a point. However, if I had to rant about "anything" from palmetto it would be the shipping times. Their low prices are enough of a difference, that I will and do order alot, and I mean alot from them...lol. If I happen to need,or want, something ina hurry, I bite the bullet and pay a little more somewhere else. Surely not enough of an issue by itself to proclude buying from them.
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I just made my first order last week so i will make up my mind when i recieve what the shipping times are like. But I will say it seems like there are allot of people on here that complain about it and im sure that the people that post here are a tiny fraction of there clientle. I think it would be very unwise to dicount the complaints people are making about it. Even if your a big fan of the company and really like there guns and products.... it is a legitmite thing to complain about and im sure that in allot of cases it will lead to people not order from them again. I can completly understand that when ordering an upper or a complete gun that there should be a process involed that will take some time. But if your ordering anything that dosent need tobe tested i see no reason why it should take more than 1 to 2 days to ship out the rest is up to ups.
As far as CS I had a little issue and they got right back to me so far so good. As far as shipping I have a upper on order and I was prepared for the wait but I also just ordered a stripped lower so Im interested to see how fast it goes out. I think that constuctive critisisim is good for a company as new a PSA. Im sure that in someways thats why they are here everyday checking this board to deal with issues and take ideas on how to improve there company. From what i've seen of them so far they handle it really well. But to act as if a problem that really exists is just the customer being impaitent is going to lead to nothing but a customer that dosent come back again. |
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Every thing I ever ordered from them I have received in a timely manner. I never got a tracking number but I always received my stuff! If you are concerned, call them and ask!
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I have placed two orders with them, in both cases the orders were sitting on my porch within 5 business days, to clarify neither of my orders included anything that needed to be "built".
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I have ordered ammo from them a couple of times and it takes 3 days. Ordered an upper and it took 7 days.
They do generate the UPS tracking label when they run the order, which may not be the day they ship. |
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PSA is putting out rifles with all the "right" specs, at absolutely blowout prices, and they even put right on their website that you will usually wait a certain number of business days for some items to ship, and you are complaining? I guess they could jack their prices way up, hire a whole ton of new build and shipping staff, and have your order to you immediately.
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I ordered from three different companies last week, AIM, DSGarms and PSA. Guess which stuff I didn't receive? You guessed it PSA! I have the stuff from the other companies I don't even have a tracking number from PSA! Its painful ordering from them cause you never know when you will get it. That's my rant! Anybody with similar experience? Maybe youall got your stuff fast. Probably not! Maybe PSA could come up with a plan for better customer service and fast shipping? I asked when my order would ship last week and the answer was oh today or tomorrow but I got no word or tracking number so I don 't know. Sorry to keep going on! Originally Posted By palmettostatearmory.com:
Each upper is assembled to order with care. Please allow up to 15 business days for your upper to ship So did you not read or do you think you deserve special treatment, which is it? Or wait let me guess, every time you whined about wanting something as a kid your mom stopped what she was doing and catered to your every whim to shut you up? So that in turn developed and fostered your current entitlement mentality? |
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I ordered an Upper/kit from them, and they had it shipped in 7 days, despite there website saying up to 15.
So to answer your question, Yes. I have had a much different experience than you. |
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Does no one remember the days of catalog sales where one mailed off an order with payment, hoped the items ordered were in stock, and waited six to eight weeks for delivery? PSA is somewhat slow when it comes to shipping. So what? They have great products at excellent prices. I am sure they could speed up shipping by hiring more staff and charging more. Is that what everyone wants?
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Again I have no complaints personally on my shipping. I just ordered so I am waiting to see. But to attack people for having a legit complaint just cause your a fanboy of the company is doing no one any good. There is ovivously allot of people that feel the same way about there shipping methods.
I dont know allot about psa but Im sure that they get a good portion of there sales from the internet so to act like complaints about the quickness of shipping isnt imporntant is just plain stupid. They have said before that the slow turn around time of uppers and such is due to having to test them off site and they are in the process of adding a place in house to speed up the process. So its pretty clear that they see the problem and are taking steps to fix it. Maybe it would be more productive to explain it in that way instead of attacking someone with a legit complaint. All your doing by acting like that is pretty much insuring that that person wont buy from the company again. So in around about way your hurting the same place that your rant it supposed to be defending. Not only that but im sure at the pace they are growing and the burst in sales there seeing adding more people dosent really mean higher prices the more stuff they sell the more people they are going to need working for them and the more they can afford to do so. |
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nope. I've ordered from them 5 times. all orders have been processed in a reasonable amount of time. if I call to ask a question I receive a direct answer. they don't ship as fast as some companies, but I get my stuff in a reasonable time frame. for the price and product I'm more then happy
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Never had any issues either, i guess you could always order from a different company and wait 3-4 months for your upper?
Me ill wait my 15 days and be happy, this whole country has gone to shit now that everyone wants it now and is all me me me, no onehas patience and everyone only cares for themselves |
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Lets see spikes = 8 weeks or longer wait ordering a build direct. BCM don't answer phones pay more and put your email on a waiting list for out of stock, out of stock, out of stock. Even del-ton takes up to 8 weeks or longer for a kit. Heck i waited 3 1/2 weeks for p-mags from delton last winter.. Have a little patience your products will arrive from PSA in under 2 weeks usually.
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Placed the order for my lower build kit on 10/2, received the tracking number 10/3, and the kit came in the mail on 10/7 (that following Monday). No complaints here, besides once the order is dropped off to UPS any time thereafter is all on UPS. I will definitely be ordering from PSA in the future, possibly my barrel for Christmas will be coming from them. Also like someone mentioned the complaints you see are a very very small customer base, believe it or not more people will go out of their way to post a bad comment rather than a good comment. I have noticed though from browsing this forum building a quality AR is certainly not a one week ordeal unless you live right beside a major retailer/manufacturer.
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I've ordered from Palmetto about 5 times now. Mags, small parts, BCG, etc. Always 3-5 days from order to delivery in PA.
I have not ordered an upper or kit from them but their website gives an approximate shipping time for those. Always had good service from Palmetto. |
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Although some members feel like bashing the OP, he does have a valid point in regards to PSA's shipping times. He basically states that compared to DSG Arms or AIM that the
shipping times are slower. In my experience this is absolutely true. It does seem that PSA does not package and ship within 24-48 hours like many other companys., In the past month I have ordered from: Rainier..... 2 days door to door Primary Arms .... 4 days DSG Arms....4 days AIM.... 5 days PSA ....9-10 days I've never received an order confirmation from PSA at any time on any puchase. The other 4 vendors submit confirmation almost immediately. Primary Arms' items are usually confirmed and shipped before my keyboard cools down. These shipping times are for "off the shelf" in stock items and not for build items. Although its nice to receive my purchases in two or three days, PSA's longer shipping times will not and has not deterred me from buying from them. |
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I am simply amazed at what passes for a complaint these days. I have ordered many times from PSA and the shipping times have always been acceptable. When it comes to items like ammunition and custom built uppers/rifle kits, I have found that PSA is tough to beat when it comes to quality, price, and customer service. That said, for some items that require faster shipping times, I do use other vendors. However I would never complain because PSA is a couple of days slower than another vendor, just as I would never complain that another vendor is more expensive than PSA. If you really want to split hairs, each vendor will likely have its pros and cons. Do your research, make your purchase, be patient, and take what is as what is.
PSA has always been good to me and I will continue to be a customer. |
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I would order from PSA again, no issues here.
Slightly longer, on the delivery side but I try not to put myself in the situation where I absolutely have to have something immediately. I am more concerned about value for my dollar than getting it tomorrow morning. |
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Although some members feel like bashing the OP, he does have a valid point in regards to PSA's shipping times. He basically states that compared to DSG Arms or AIM that the shipping times are slower. In my experience this is absolutely true. It does seem that PSA does not package and ship within 24-48 hours like many other companys., In the past month I have ordered from: Rainier..... 2 days door to door Primary Arms .... 4 days DSG Arms....4 days AIM.... 5 days PSA ....9-10 days I've never received an order confirmation from PSA at any time on any puchase. The other 4 vendors submit confirmation almost immediately. Primary Arms' items are usually confirmed and shipped before my keyboard cools down. These shipping times are for "off the shelf" in stock items and not for build items. Although its nice to receive my purchases in two or three days, PSA's longer shipping times will not and has not deterred me from buying from them. I don't really think his complaint is valid, they are very clear about shipping times on their website, and there has been plenty of digital ink about it here as well. I will grant you that PSA is slower to ship than many other companies in the business. If that is such a problem, don't order from them. Why do you order from PSA? Obviously I can't answer that for you, but I can answer why I order from them: they offer excellent products at prices lower than anywhere else I have been able to find. The trade off is that it takes longer for them to ship. I suspect the reason for the trade off is that they are making less profit per sale than many other places, and therefore cannot afford to hire as many employees. Employees are extremely expensive, and PSA is a small business. I would much rather wait a week or two for a great product at a great price than pay an extra 20% or so to get it a couple of days faster. There are businesses that ship extremely quickly and have fantastic customer service. Midway USA comes to mind. However, Midway is more expensive. That is the trade off. |
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Wow! They must really hate some of you. My orders always show up in 30 minutes or less, hand delivered by the hot 21 yr old blond office chick. Plus she throws in a free blow job!
Try that with AIM and see what happens. Sure, the 30 minutes or less isn't a problem, but the monkey that always shows up scares the hell outta me! |
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haha kinda off topic but in the last week I order an uppper then I order and lower. And Just now i made a little side order.
I just ordered 2 boxes of Z-max ammo 2 hats 1 shirt The shipping was 24.00 good lord thats allot for shipping such a little package of stuff. It cost less to order my upper and lower through seperate orders combined than that little package of stuff. Its all good though First place i saw that had the 9mm z-max stuff and I wanted a hat and shirt. 3 christmas presents in one order. So now I have 3 orders all three different stuff... be interesting to see how long each takes to get to my door. |
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Although some members feel like bashing the OP, he does have a valid point in regards to PSA's shipping times. He basically states that compared to DSG Arms or AIM that the shipping times are slower. In my experience this is absolutely true. It does seem that PSA does not package and ship within 24-48 hours like many other companys., In the past month I have ordered from: Rainier..... 2 days door to door Primary Arms .... 4 days DSG Arms....4 days AIM.... 5 days PSA ....9-10 days I've never received an order confirmation from PSA at any time on any puchase. The other 4 vendors submit confirmation almost immediately. Primary Arms' items are usually confirmed and shipped before my keyboard cools down. These shipping times are for "off the shelf" in stock items and not for build items. Although its nice to receive my purchases in two or three days, PSA's longer shipping times will not and has not deterred me from buying from them. I don't really think his complaint is valid, they are very clear about shipping times on their website, and there has been plenty of digital ink about it here as well. I will grant you that PSA is slower to ship than many other companies in the business. If that is such a problem, don't order from them. Why do you order from PSA? Obviously I can't answer that for you, but I can answer why I order from them: they offer excellent products at prices lower than anywhere else I have been able to find. The trade off is that it takes longer for them to ship. I suspect the reason for the trade off is that they are making less profit per sale than many other places, and therefore cannot afford to hire as many employees. Employees are extremely expensive, and PSA is a small business. I would much rather wait a week or two for a great product at a great price than pay an extra 20% or so to get it a couple of days faster. There are businesses that ship extremely quickly and have fantastic customer service. Midway USA comes to mind. However, Midway is more expensive. That is the trade off. His point about shipping times being slower than some others is absolutely correct. His rant about slow shipping times... well that can be debated....meh I'm with you though about PSA being a good company. PSA is still one of my go to sites for great products. |
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Isn't PSA what you would call a "Manufacturer" and the extra time for shipping uppers is because they have to assemble them?
I find it funny that someone can complain about getting an AR upper made to order and it taking the hellishly long, eternity of a wait , all of about two weeks to get it. BTW I’ve been waiting over 100 days for a Spikes upper and lower. Who cares I’m not in the Spikes forum crying because I don’t have it yet? To the OP- Having to wait for something like this is a first world problem, get over yourself. |
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just email them, they are good as replying. my first email they said their LPKs arent packaged yet but will ship soon. after the weekend i emailed them again and they replied with the tracking number.
good products and good prices = busy, busy |
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haha kinda off topic but in the last week I order an uppper then I order and lower. And Just now i made a little side order. I just ordered 2 boxes of Z-max ammo 2 hats 1 shirt The shipping was 24.00 good lord thats allot for shipping such a little package of stuff. It cost less to order my upper and lower through seperate orders combined than that little package of stuff. Its all good though First place i saw that had the 9mm z-max stuff and I wanted a hat and shirt. 3 christmas presents in one order. So now I have 3 orders all three different stuff... be interesting to see how long each takes to get to my door. you do realize ammo has a set shipping cost of $12 since it has to go through UPS, but that said its $12 per 1k |
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I ordered from three different companies last week, AIM, DSGarms and PSA. Guess which stuff I didn't receive? You guessed it PSA! I have the stuff from the other companies I don't even have a tracking number from PSA! Its painful ordering from them cause you never know when you will get it. That's my rant! Anybody with similar experience? Maybe youall got your stuff fast. Probably not! Maybe PSA could come up with a plan for better customer service and fast shipping? I asked when my order would ship last week and the answer was oh today or tomorrow but I got no word or tracking number so I don 't know. Sorry to keep going on! Stop bitching. You order from a company because the have really low pricing and don't think there will be a shipping delay ??? If I were PSA I'd cancel your order. btw: I don't own any PSA products but I am sick of the "I didn't get my stuff fast enough even though I ordered from a place where everyone and there mother is ordering from" crowd |
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some people are only happy when they have something to complain about
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Constructive Criticism? Here's an easy solution. You want your order expedited? No problem... Add a check box on the checkout page that's a $5, $10, or whatever upgrade, and guarantee the in stock item to ship within 24 hours. If you're in a hurry for the item, which understandably sometimes ppl are, you get it. If not, save the cash.
PSA is busy for a reason... They offer good stuff at good prices. It seems to me that they're going through a growth in the business, and delays are to be expected... Especially for a company run by people who know what they're doing. You have to grow slightly behind your revenue. If you jump too fast, you have too much overhead. I like getting my stuff quickly... Who doesn't? I also like getting good deals... Who doesn't? If I have to make a decision based on one or the other, I'll do that when the time comes. |
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We try to ship orders as quickly and accurately as we are able to. Accessories and ammunition typically ship within 1-2 business days. Our complete uppers are built for each order, and they can take 10-15 business days to manufacture. Firearm orders can take up to 10 business days if the customer's FFL submits their information in a timely manner.
We do not physically send out tracking numbers, as this service is done by UPS Quantumview. UPS Quantumview isn't perfect, and it isn't unusual for customers to not receive their tracking information. Typographical errors when entering in e-mails during checkout, and e-mail providers spam filters can also cause problems with not receiving tracking information. Yahoo in particular tends to filter UPS Quantumview e-mails into the spam folder. Our customer service representatives are always glad to assist customers via phone or e-mail (803-760-4004 / [email protected]). Please contact them if you feel that your order is taking longer than expected, or if you did not receive tracking information. |
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One thing we are forgetting is that this is the holiday season. UPS Fedex and usps are all slammed with packages. I am sure PSA is no different. On top of them being crazy busy for regular season orders they are no doubt getting slammed with holiday orders.
I prefer to wait longer then pay more. I just ordered a instock Magpul Lower Parts kit 30 mins ago. I will post when i get it in. |
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Don't complain about the wait its worth it. The prices are awesome and the product is tops. Remember election time waits of 5+ months on uppers
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Don't complain about the wait its worth it. The prices are awesome and the product is tops. Remember election time waits of 5+ months on uppers
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PSA is putting out rifles with all the "right" specs, at absolutely blowout prices, and they even put right on their website that you will usually wait a certain number of business days for some items to ship, and you are complaining? I guess they could jack their prices way up, hire a whole ton of new build and shipping staff, and have your order to you immediately. this. Sorry but I can wait. I waited 6 months for a RA Vepr K in '99. I waited another 8 months for a DSA STG58C in '01. I can wait just fine as long as the end product is a good package. I've heard nothing but good things in regards to their rifles and look forward to mine. In previous orders of ammo with PSA, I've never had any issue with wait time either. I look forward to continuing my business with them. |
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I've always had good luck and normal shipping times with PSA. Just ordered some zombie ammo sunday evening, and Got a tracking number in my email this afternoon....
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Don't complain about the wait its worth it. The prices are awesome and the product is tops. Remember election time waits of 5+ months on uppers You can say that again. Nothing but great customer service. I don't mind the wait. BikerScout Sunny AZ |
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Frankl03, I don't like you. this actually made me LOL |
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PSA is good to go. Never had a problem with them EVAR. If I have seen someone who has, they have made it right. Even after the person came on a forum blasted them BEFORE giving them the chance to make it right.
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Not a complaint but it seemed a little weird:
Back in August I ordered an upper + carry handle. Having read the website and seeing the "Uppers ship in 10 business days" notice, I wasn't in too big of a hurry for it. Four days later it's at my door. November 4th I order another carry handle, website says stuff ships in 1-2 days. Today eight business days later it shows up. Maybe I should have ordered a second upper |
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Ordered my Pistol LPK on Thursday morning. I haven't gotten anything accept one email saying thanks for your money.
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I just ordered a instock Magpul Lower Parts kit 30 mins ago (11/14/11). I will post when i get it in. I just got the ups delivery date in my email today. It should be here thursday. so its looking like 4 days to florida |
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Ordered some parts Sunday, shipping confirmation Monday, should be here Thursday. That's pretty quick.
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I think I'm going to order another rifle kit and 500rds to see how long it will take to arrive
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Ordered some parts Sunday, shipping confirmation Monday, should be here Thursday. That's pretty quick. WTF this is the type of things that annoy me. You ordered yours during a Holiday weekend, and get info the next day. I ordered be fore the holiday weekend and have gotten nothing but a receipt. |
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the intial shipping confirmation dosent mean much you need to follow the link to see if its acuatlly shipped. I got mine a week ago and it just shipped today. Thant being said I order my uppper on the the 8th and now that ups has it it says it will be at my house on the 22. so thats 14 days from order to door in NV. Not bad at all. My ammo and hat order I made was on the 11th and will be here the 22 so 9 days from order to door. My lower order I made on the 11th and I have yet to recieve any shipping info but being that its shipped to my ffl i dont know if thats normal or not.
Overall I think its great no complaints what so ever. But im sure there are people that have legit problems and from what ive seen here when there is one they deal with it in a timely and respectful manner. Having problems is going to happen no matter what its how they deal with the problems that matter. |
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the intial shipping confirmation dosent mean much you need to follow the link to see if its acuatlly shipped. I got mine a week ago and it just shipped today. Thant being said I order my uppper on the the 8th and now that ups has it it says it will be at my house on the 22. so thats 14 days from order to door in NV. Not bad at all. My ammo and hat order I made was on the 11th and will be here the 22 so 9 days from order to door. My lower order I made on the 11th and I have yet to recieve any shipping info but being that its shipped to my ffl i dont know if thats normal or not. Overall I think its great no complaints what so ever. But im sure there are people that have legit problems and from what ive seen here when there is one they deal with it in a timely and respectful manner. Having problems is going to happen no matter what its how they deal with the problems that matter. my email is ups. it was shipped today will be here thurs. |
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Nice yea im sure it takes extra time being im all the way in NV. Once in ups hands it has nothign to do with psa. But ive never had a problem with ups. I cant think of a time that it wasnt here on there estimated day or sooner.
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