To The Owner of CMMG:
Let me start out to say, because of past contacts, I’ve lost faith in your products and customer service. Twice I’ve been asking to give a recommendation on my AR to folks I know looking to buy a gas piston and I have not given a positive one.
When I got my AR it jammed and had to be sent back. You did get it fixed. A short note telling me what was done to the weapon would have been nice.
I’ve tried dealing with your customer service folks at the shows to get extra parts, only to get inadequate answers.
I’ve left messages and not gotten them returned and sent an email that didn’t get answered.
I’ve even tried to stop in at Black Rifle, only to get bad directions. They couldn’t even tell me the correct exit to take. When I got to Columbia and called to (again) ask for directions, they guy on the other end told me to “hold on” and then laid the phone down and continued his casual conversation with someone else.
YES, I’m sending this in the open public forum to try and get your attention. Hopefully the owner(s) will the get idea that you have a very unsatisfied customer out here.
Now I’m trying to get the gas plug out of the weapon to clean it. It won’t budge. Silly me, I thought it would be easy, like my FN.
I’m not a gunsmith, but I am ex-military and use to doing operator maintenance on the AR series.
Sorry if you think I’m a jerk, but I feel I’ve given CMMG adequate opportunity to deal with questions and customer service complaints I’ve had in the past. I’ve never spent $1,000 on weapon and felt so screwed in my life.
The Marine Corp manual on the M16/AR series was nice, but it doesn’t contain info you your gas system. I’d like to get the gas plug system out for cleaning without breaking it or stripping the edges off. I’m not the only one who has had this problem (see the 2/24/2011 10:34:52 PM
posting by EveryKneeShallBow located at http://www.ar15.com/forums/topic.html?b=3&f=126&t=526998)
In detail, how do you recommend I get the plug out for cleaning?