User Panel
Posted: 11/27/2007 9:24:20 AM EDT
Before buying my upper I went on this site and based on what I read I bought my upper from Del-Ton. It was a DPMS upper. The upper was perfect when I received it. The handguard came lose after about 50 Rds. I called Del-ton and was told to ship it back and they would fix it. I paid $18.00 with insurance to ship it back. When I got the upper back, I found that the gas block was dented and the aluminum was showing. The top of the barrel was scratched up. I take care of all my firearms and I could have owned this upper for the rest of my life and never would it look like it does now. I sent them an e-mail and waited about 2 weeks and nothing happened. Today I called them and told them the story. I was told they would do nothing about it. They would be happy to refund my $18.00 for shipping it back but that's all. I could not believe what I was hearing. This upper was damaged while it was in the care and custody of Del-Ton and they elected to do nothing about it. I did tell them that I did not want the shipping back. This is a company that advertises on this site and I am not impressed at all.
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Could you post pictures of the damage? To be fair, it was not always in their care and custody. The damage could have occurred during shipping. Have you thought about seeking remuneration from the shipping company?
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Never known Del-Ton to have bad CS.
Methinks there is more to this story. |
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Why would you move this? I didn't do this just for fun. I wanted people on this site to see what happened. Any you put it here where very few people go. Do you get a kick back from Del-Ton for getting this off the front page? You know this does not belong here.
During shipping the upper was always in the same box that Del-Ton shipped it in. The box was in great shape when it came to my house and the upper was not damaged while it was shipped. If it had been damaged when it was shipped to Del-Ton it was insured and I am sure they would have seen it. |
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I think the previous poster was right.
I would post some pics of the damage to the rifle and the box it shipped to you in. Perhaps send an email w/pics to Del-Ton might help your case. |
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It would be moved because the feedback section is the appropriate section. |
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I have no way to take pictures. I talked to Del-Ton. They told me that they would do nothing about the damage. The talks with them are done. I only posted this to let people know what happened. And its a waste of time now that AR-15 put this topic here. I notice they allow bashing of other people on the main site. Just look above mine at the bushmaster bashing. I think 3 or 4 pages of it. Ar-15.com is a joke.
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That thread is not about a particular bad experience. It is a discussion about whether or not Bushmaster is being bashed on another website, what causes it, and is it deserved. You are posting about a particular instance with an industry partner here. Unlike another thread in GD that is relating an experience with a store that does not do business here. So it would seem appropriate to put this in a section where it can easily be found by the industry partner. That gives them an opportunity to tell their side of the story and/or help you out. There is a joke here, but it is not ar15.com (correct spelling) |
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I believe the thread was moved to the industry section to get Del-Ton's attention for you. Your topic may get lost in general but Del-Ton is sure to see it here and address the problem promptly. I can understand you are upset and frustrated but please be patient and allow Del-ton to further asses this issue for you. I realize you say you have no way but if you could get pictures I think it would go a long way for others to empathise with your situation. Just to be clear I have no dog in this fight, I've never even bought anything from Del-Ton. You are right though, Ar-15.com sucks. AR15.com ROCKS!!! |
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I feel a troll in the midst... I say stop your damn whining Del-ton is a reputable company that alot of us have never had a problem with and unless you post pictures almost none of these guys are gonna pay attention to anything you have to say.
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you just dropped at least $350 on an upper, but can't go to wal-mart to buy a $10 camera and have it developed onto a cd for $5 more? You might as well leave now while you still have some dignity intact because it only gets worst from here. |
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+1 |
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You have no way to post pictures? 14 posts. Hmmmmm. I like the Del-Ton guys. Great value! |
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Any reply from Del-ton on this?
Pictures or not, the guy's got a complaint that should be addressed... |
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I spoke to this gentleman on the phone. I understand his problem fully, but there is only so much we can do about it. As some of already know, we are not going to be carrying the AR15 barrel assemblies from DPMS anymore. We didn't have much call for them and the ones that were requested, we can assemble ourselves. Nothing against DPMS, we think that they are a great company. So, we reduced the prices of all of the DPMS AR15 barrel assemblies that we had in stock to rid them of our inventory. We needed the shelf space and knew that was the only way to move them.
You must understand that the barrel assemblies that come from DPMS are already assembled. All we do it take them out of the box when we get them, wrap fabric around them, and place the in a case. We do nothing else to them. Then, when you order one, we take it out of the case and fabric and ship it to you. So really, if there is a problem with the part, the best people to call is DPMS. We fixed the handguard issue, when we probably shouldn't have. We return the products as we receive them. After a firearm has been fired by the customer, there can be character scratches from handling it at the range. There could have been small scratches or dents when we received the BA that weren't reported, but it left out of this building how we received it. I told the gentleman if there was something we put together or had more part in the actual assembly, then I could help him out. We do not have any more of the uppers that he ordered otherwise he could return it. I offered to return his shipping cost as well. I also recommended that he call DPMS. I understand from him that is shoots outstanding. From what I understood yesterday it is just the two flaws (one at the gas block and scratches on the SST barrel). I'm very sorry for the upset to anyone that this matter may have caused, especially to DAR. I assure you that all of us take pride in our work and we try to help anyone that we can, but sometimes it is out of our hands. Laura We hope Everyone has a Safe and Happy Christmas/Holiday Season. |
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I have purchased ALOT of parts/uppers from Del-Ton with no issues what so ever. The customer service has been above bar and Laura in particular has been extremely knowledgeable and helpfull.
I have been in the military for 26 years and have seen everything imaginable when it comes to weapons parts. I can say that everything I have purchased from Del-Ton has been servicable and will continue to give them my buisness. Robert Mancuso, 1st Sgt. 190th FS |
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I have a few things to add to this. Just think about this, if you bought a new car and took it in for service and when you got it back it was scratched and the finish was knocked off in one place what would you do? What would you do when the dealer told you to bad. To suggest that I damaged the upper at the range is a joke. I owned it for 28 days before I shipped it back. I had it to the range 2 times. Also the lower and the scope are new and not a mark on them. I did call DPMS, not that any of this was the problem of DPMS but to talk to them about getting scratches out of stainless steel. They did not seem surprised that Del-Ton had done damage to the upper and had refused to fix it. But with the help of DPMS I got most of the scratches out of the barrel. DPMS also told me if I shipped the upper back to them they would see what they could to to repair the damage. I was never offered that at Del-Ton. To be honest, I am not sure I would have shipped anything to them.
I understand that any company can screw up, we all do, but to not stand up and say we will take care of this, is the sad part of all of this. So I would say if you want keep dealing with Del-ton, go ahead, I will not, but anything you get from them, look it over and pray you never get what I got. |
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We've asked you for pics.
Nothing. We've asked you for some sort of documentation/proof that Del-Ton damaged your upper. Nothing. I simply cannot believe that anybody at Del-Ton, especially Laura, would have blown you off. There is no history of such conduct. Why would they blow you off...just you? You may have a legit complaint...but how can anybody here verify any facts? You have, IMHO, simply whined about a "supposed" problem and left us no alternative but to "assume," absent any facts and in the presence of the known long history of superb custormer service from Del-Ton, that, you sir, are simply "full of it..." You won't buy from Del-Ton? So be it. Leaves more in-stock items for me..... CPO SWCC US Navy (Retired) |
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It looks like Del-Ton went above and beyond for you. If the scratches bother you that much, go buy some cold blueing and fix the finish, but I think you are just being a whiney baby. I've seen and handled several DPMS rifles, and I have noticed that they seem to usually have some superficial scratches to the finish. It's a rugged AR-15 man, not a Chrome pistol. Blued surfaces can become scratched easily, but they can also be fixed easily.
And furthermore, you aren't making too many friends here by bashing Del-Ton without pictures or proof, and bashing this forum. If you think AR15.com sucks, then leave. Don't bash the very forum you are posting on and expect people to be very sympathetic to you rookie. |
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Yeah, as far as my dealings with Del-ton go I think their cs is awsome. I actually got off the phone with them the other day and I was like, "wow I think that was the best cs I've ever seen." Cabelas used to hold my #1 spot for cs but now I give the honor to Del-Ton. As everyone else has said, I can't pass judgement without proof. All I can go off of is my experience and everyone elses I read, which is good.
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When you tried to use an analogy about the car dealer, you left out the part of shipping. You mentioned when you drop the car off for service. The damage very well could of happened during shipping. Plus when you drop a car off for service, your insurance is responsible for your car not the car lot. |
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I think the problem here was your approach. You can't just call up freaking out, and expect help. I just purchased an upper kit from Model 1 Sales, put the rifle together and guess what. I had problems. The rifle short strokes, and does not load the next shell. In fact it dents the casing on the next shell to load while still in the magazine. I called Model 1 Sales, and was more then cordial in explaining my problem. The said they would repair it, and refund the shipping. My point being anyone can make a bad upper, or scratch a reciever. Your not the only customer Del-Ton has, and if you treat people with respect you will be suprised with the results. I am sure Del-Ton is not trying to pull your chain. I was going to order from Del-Ton and only ordered from M1S because I want to keep my money in Texas. Longwinded first post I know, but hey give em' a break. Not every gun off the line at Colt is a jem either!
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All the experiences I have had have been great, I can't imagine yours is anything more than your attitude about your discontent in something you did to the weapon.
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I know this will be an unpopular opinion, but if DAR sent it back for handguards and it came back with scratches on the barrel and gas block, this sounds like it would be reasonable assumption that this happened during the removal of the gas block. I'm not saying I support the customer service complaint, or the response to it, but to say that it is unlikely that it was damaged during service seems naive. I can understand if the gas block wasn't installed properly and during shooting it started moving, it could cause the handguards to fall of, as well as rubbing paint that wouldn't be seen until after the gas block was put back properly. In retrospect, it would have been best to send it back to DPMS, but unfortunately once DTI took responsibility for repairing the rifle, they also accepted responsibility for how it was returned to the customer.
Personally I was nervous the first time I took a hammer/punch to my AR, since I didn't want to scratch the finish. Once it was scratched, I felt relief, and now I treat like a battle rifle, which is what it is. If it's a safe queen, don't buy DPMS. Otherwise drop it in the dirt some and enjoy the durability, or buy some birchwood casey and touch it up. |
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***Flame Suit On***
This is my first visit to the Del-Ton area of the Industry section so you guys may call me a troll, you may call me whatever. I have no proof of this incident because it was well over a year ago. I ordered a Del-ton kit a long time ago. After I ordered my brother told me that he would also like a kit. So I called in a couple weeks later and they said it would be no problem to add another kit to my order. Fast forward a few weeks, and mine ships out alone (they were supposed to ship together to save shipping, even if that meant holding mine back until his was completed). Mine came in, he decided he liked the detachable carry handle. So I called immediately and asked if I could add one to his order for the "upgrade price" of $70 rather than the full price of $85 or whatever it was. They said that I could only do that at the time of placing the original order. What? Del-ton doesn't want to make sales and money? Not a single thing had changed between the time of the order and then, the prices were still the same, they still had them in stock. WTF? So anyways, not a big deal, I'll just buy elsewhere if they don't want the extra business. So anyways, when we get to assembling our rifles, the bolt catch roll-pins weren't the right size. This was likely DPMS's fault, not Del-tons, but I felt that they should at least know that the pins aren't the right size. Their response was, what do you want us to do? Once it leaves our doors it's not our responsibility unless it is one of "our" products. Anyways, it wasn't a big deal, it cost more for gas to go into town to get the proper pins than it did for the pins themselves. My whole point in this is that Del-Ton is not innocent and these stories aren't all BS. I think sometimes people just slip through the cracks of good customer service. Which is too bad because from now on I'll buy my parts elsewhere. Good customer service is well worth the few extra pennies elsewhere. |
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You saying they haven't earned it? |
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Responding to Mr. SigOwner_P229:
We have only 3 people here to answer the phone. I'm not sure who you spoke with about your problems, but when it comes to something as small as a bolt catch roll pin, we will handle it. Yes, we do get our LPKs from DPMS by the hundreds. It is a very rare occurance that have a problem with these LPKs. If your bolt catch roll pin was "out of spec" it could be the pin or the lower, either way we would have sent you a new one. No one recalls speaking to someone about out of spec bolt catch roll pins. As far as your carrying handle goes...if you wanted to buy a carry handle for an order that was already shipped, then yes, you should pay regular price for it. You only get the price break with them if you buy it in a kit. That is the whole idea of the rifle kit. I feel like your "immediate phone call" is not an accurate timeline. I am now going to lock this thread. It orginally started out in November of 2007. A different thread should have been posted for this matter. If you wish to call us about your bolt catch pins, please do. I'll will be more than happy to make arrangements for your replacement pins to be sent out. That is what we do. We try to help every customer out with the same respect and curtousey. As far as selling you items at a later date for the price you would have paid for them at the original time of purchase, don't count on it. I'm here Monday through Friday from 9-6pm EST. I leave at 1pm on Thursdays. My number is 910-645-2172. Laura Del-Ton Sales Manager |
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old thread that someone wants to add, when the add should be a new thread
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