User Panel
Posted: 11/14/2018 8:08:01 PM EDT
I know this is mainly a cop forum, but I also know Fire and EMS hang out here too.
I work(ed) for a smaller EMS company as a dispatcher. We service a good chunk of western MA, and are the local towns medical 911 provider. AMR is our direct competitor. We had a mandatory meeting this morning after my 16 hour shift. "Guess what? You will be AMR in a month!" What should I expect? I am new to my current company, 5 months on the job, so starting at ground zero isn't that far of a fall for me. Are they a good company to work for? Should I expect more of the same, regarding the EMS field in general? Any insight would be helpful. |
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Expect to hate your life shortly. AMR only cares about the money and doesn't care about the employees. It's the only company I've ever seen regularly take brand new employees (most of whom it was their first EMS job) and burn them out in less than a month. Most EMTs around here last less than a year. Look for employment elsewhere. I worked for AMR for a year, and left first opportunity I had.
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My experience is more than 20 years old...but I have no love for AMR, and they drove my wife out of EMS as a new EMT.
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AMR bought out our previous EMS provider (Rural Metro) a few years ago. They have gotten several new ambulances since then, but the employee turnover rate is ASTOUNDING. It seems like I hardly ever see the same EMT/Medic twice anymore. Most of their employees look like they're 25 and under and this is their first EMS job.
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Throw your resume as far and wide as you can and pray for a call back.
Otherwise, look for a job that will be more fun, like venomous snake wrangler. Most private EMS sucks. They exist by hiring people with no experience that can’t get jobs elsewhere. Around here, experience with a private company like that hurts your hiring chances elsewhere more than it helps. Other option is to deal with the job, kiss ass, follow rules to the letter, report other employees for everything you can think of, then apply for a management/supply position. Edit: as a dispatcher they may just fire you. Most privates due that in house through call centers. Go apply to the local PD |
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Sorry to hear.
You don't hear many good things about AMR, and it's probably for a reason. Most of the other posters hit the highlights but I will add that they shut down there dispatch center in my City. I believe most of their dispatching is done from around St. Louis and by smart phone. |
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Sorry to hear. You don't hear many good things about AMR, and it's probably for a reason. Most of the other posters hit the highlights but I will add that they shut down there dispatch center in my City. I believe most of their dispatching is done from around St. Louis and by smart phone. View Quote I thought it was so fun working with this one medic... his brother in law dispatched. He would put us out of service so we could pick up hamburger station and deliver it to him, of course we got to eat too! OP, sorry. It's a cutthroat business model that doesn't translate well to something like EMS. |
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they didn't pay CA EMT for working through their breaks, and then when they sued to get money legally owed to them, AMR passed a bill 11 here in CA making it legal for them to not pay the EMT who work through their brakes making the lawsuit vaporize. get ready to quit.
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Well, this thread has inspired confidence.
Thankfully my resumé is up to date. I have worn out Indeed. Unfortunately, 8 other dispatchers are in the same boat, and I have only 6 months experience. I hate this though. Was just laid off from my previous employer, after 13 years. Now I just started this job to help me with a transferable skill, so when my kids turn 18, I can put MA in my rearview mirror. |
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Sorry to hear. You don't hear many good things about AMR, and it's probably for a reason. Most of the other posters hit the highlights but I will add that they shut down there dispatch center in my City. I believe most of their dispatching is done from around St. Louis and by smart phone. View Quote I guess my only hope is that they open up another municipal facility to handle EMS/PD/FD. I know the local towns have been talking about it. |
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Even running paramedics they are still only bls in our area. They have the monopoly for sure and I’ve seen some pretty... uh... not great medics and emts who work for them. I’ve done a few 12 hour shifts and they get the job done but the organization as a whole I’m not terribly impressed with
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I did 4 years with them.
I would live in a cardboard box under an overpass before I worked for them again. |
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They took out Rural Metro in my area....( also fired their dispatchers as the #1 priority).
Used to be Rural Metro, and AMR, on a rotation for our BLS transports. We didn't renew their contract after AMR took over. We took the new guy ( Northwest Ambulance) who blew AMR out of the water, and we wont be looking back.. Northwest is an awesome outfit. |
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Well, its shaping up to be quite the shitshow on Saturday night. That's when AMR takes over our operation. I will be in the dispatch center, along with a slew of management. The schedule looks even worse than our normal Saturday nights.
I guess I shouldn't be surprised at the amount of medics jumping ship. |
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Well, its shaping up to be quite the shitshow on Saturday night. That's when AMR takes over our operation. I will be in the dispatch center, along with a slew of management. The schedule looks even worse than our normal Saturday nights. I guess I shouldn't be surprised at the amount of medics jumping ship. View Quote |
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Bro, if you are EMD certified and want to move to Florida, I will give you a job. AMR is no Bueno
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Bro, if you are EMD certified and want to move to Florida, I will give you a job. AMR is no Bueno View Quote On another note, our small dispatch center just got told we have to travel 1hr away, starting Thursday. I don't even know how to explain the bs, outright lies, and confusion that is happening here. After 1 month as AMR, I completely dislike this company. Hopefully the local towns we service start hiring EMD's soon... |
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I worked with AMR as an EMT on my days off for extra cash. I got a ton of experience but man they burned me out. Needless to say, I don't do it anymore.
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Our fire department has an unofficial policy of "We don't hire former AMR people." for reasons unknown to me.
AMR here is just EMTs that do non-emergency rides to the hospital, emergencies go in a fire department ambulance. For whatever reason the fire paramedics here really dislike AMR EMTs. Is this a local thing or other FDs do the same shit? |
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I wont hire a local AMR Dispatcher. Made that mistake twice. Fired them both in the first week.
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Our fire department has an unofficial policy of "We don't hire former AMR people." for reasons unknown to me. AMR here is just EMTs that do non-emergency rides to the hospital, emergencies go in a fire department ambulance. For whatever reason the fire paramedics here really dislike AMR EMTs. Is this a local thing or other FDs do the same shit? View Quote I really wish the towns would pull their heads out their asses, hire medics, and maintain more than one truck. However, most of the towns in the area are volunteer, so there is that. |
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Our fire department has an unofficial policy of "We don't hire former AMR people." for reasons unknown to me. AMR here is just EMTs that do non-emergency rides to the hospital, emergencies go in a fire department ambulance. For whatever reason the fire paramedics here really dislike AMR EMTs. Is this a local thing or other FDs do the same shit? View Quote I've been in EMS 15 years now, and am currently a PM working on my CCT certs with my own FF1. Spent my first 4 years at AMR when I was young and dumb and didn't know any better, and what you're telling me is that because of that I'm ineligible to work for your dept? Good to know. You'd be doing me a square if you PM'd me the district so I know who not to bother applying for. |
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Quoted: Spent my first 4 years at AMR when I was young and dumb and didn't know any better, and what you're telling me is that because of that I'm ineligible to work for your dept? Good to know. You'd be doing me a square if you PM'd me the district so I know who not to bother applying for. View Quote |
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I don't work for the FD, I'm a cop, I was asking because it seemed odd to me and I wanted to ask medics if there was some reason for it. We have a fair amount of cops who started as AMR EMTs as their entry level emergency services job. View Quote View All Quotes View All Quotes Quoted:
Quoted: Spent my first 4 years at AMR when I was young and dumb and didn't know any better, and what you're telling me is that because of that I'm ineligible to work for your dept? Good to know. You'd be doing me a square if you PM'd me the district so I know who not to bother applying for. They are a revolving door of employees because they abuse the absolute fuck out of them. Long hours, over worked, and for very little pay. They prey on the new people coming out of school who don't know any better. All the EMT's who think "I'll do 6 months at AMR to put on a resume for fire" because lets face it, that's the only reason to get into EMS in the first place is to get onto a fire dept. A handful do make it to fire, most find out it's not what they thought it would be and drop out and find a new line of work (your co workers). Paramedics as a whole are a rare commodity because the profession is shit and pays shit. VERY few make a career out of it outside of fire. Most use it as a stepping stone to other professions like Nursing or PA. The favorable thing for AMR is that there is no shortage of fresh out of high school teens who got their EMT with ambitions of fire to abuse. There are literally hundreds a year in every major metro area, and they market directly to them. If you look into your county run medic programs or other privates, you'll find that they actually have standards for hiring. You have to test into my company, and I would say that at least 1/3rd of our applicants flunk out before they even get an interview. You'll find those places are the better ones to work at, and have MUCH better standards of care and employee satisfaction scores. In less than a decade, our company has started from a 4 truck transfer company to taking almost half of AMR's coverage area and business in southern Nevada. It would have been more if AMR didn't play fuck fuck games with the city counsel. We sniped their best people who didn't go fire, and run circles around them in compliance times and patient scores. |
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I can't really speak to the conditions that our local AMR crews have, but the above seems accurate. Most of the crews in our small company want nothing to do with the AMR patch on their shoulder.
Now, in comms, it's a shit show. Dispatchers and call takers are decent. But when management shows up, they micro manage and screw up all plans. The folks in Springfield are constantly getting 8 and 16 hour holds. Fuck. That. |
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I can't really speak to the conditions that our local AMR crews have, but the above seems accurate. Most of the crews in our small company want nothing to do with the AMR patch on their shoulder. Now, in comms, it's a shit show. Dispatchers and call takers are decent. But when management shows up, they micro manage and screw up all plans. The folks in Springfield are constantly getting 8 and 16 hour holds. Fuck. That. View Quote The only way I would do that now is if I had absolutely no other choice, and from my date of hire it would only be a place holder until I could find a job quickly somewhere else, or just completely switch career fields. Either way, you could measure my tenure in weeks, months at most. |
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AMR has a history of firing people, and then re hiring them when they really need it badly.
Recently, AMR fired all of the dispatchers around here and relocated their dispatch to somewhere far away. Just to save a dime. |
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Just got an interview for a local PD dispatch center this coming Friday. Fingers crossed.
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Well, I think I tanked my interview. Nervous as hell, and bumbled my way through it. No idea why, as I felt I was prepared.
Tonight is my last night with AMR, as they effectively eliminated my position. I penned an email to my crew members that came over to AMR from Medcare. Let's just say that I didn't hold back. Been talking with other area dispatchers, they all wished us luck. The State PD has an opening coming up, and their dispatch supervisor encouraged both myself, and my partner to apply. Which makes me feel good that I am doing something right. The thing that sucks is that I really enjoy this job. I will miss doing it. |
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I understand the sentiment, but that is a real asinine policy stance to take. AMR is so large and so intrusive into every part of the country that you would be hard pressed to find anyone in EMS who hasn't worked for them at all. In a lot of areas they are the only company to work for, period. I've been in EMS 15 years now, and am currently a PM working on my CCT certs with my own FF1. Spent my first 4 years at AMR when I was young and dumb and didn't know any better, and what you're telling me is that because of that I'm ineligible to work for your dept? Good to know. You'd be doing me a square if you PM'd me the district so I know who not to bother applying for. View Quote View All Quotes View All Quotes Quoted:
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Our fire department has an unofficial policy of "We don't hire former AMR people." for reasons unknown to me. AMR here is just EMTs that do non-emergency rides to the hospital, emergencies go in a fire department ambulance. For whatever reason the fire paramedics here really dislike AMR EMTs. Is this a local thing or other FDs do the same shit? I've been in EMS 15 years now, and am currently a PM working on my CCT certs with my own FF1. Spent my first 4 years at AMR when I was young and dumb and didn't know any better, and what you're telling me is that because of that I'm ineligible to work for your dept? Good to know. You'd be doing me a square if you PM'd me the district so I know who not to bother applying for. Moving to DFW has shown a little more private EMS services, thank goodness my city has firefighter-paramedics staffing full time ambulances. |
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Tonight is my last night with AMR, as they effectively eliminated my position. I penned an email to my crew members that came over to AMR from Medcare. Let's just say that I didn't hold back. View Quote I've had 12hr shifts where the phone rang one time and it was 911 with a question |
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Been a little while. I got hired on to a local private EMS company as a dispatcher. Job isn't bad, but we do not EMD the calls. It's a small, family run company. But they have been around for over 60 years. The job is a 45 minute, one way, commute.
I do have a "Skills Test" exam on Friday for a State Police dispatch job that opened up near me. I am really hoping I get the job. Also found out today that AMR is not renewing the 911 contract for the area, which is up May 1st. Not really surprised. But the local municipalities are not, in any way, ready for it. Despite being told repeatedly that this was going to happen. |
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Been a little while. I got hired on to a local private EMS company as a dispatcher. Job isn't bad, but we do not EMD the calls. It's a small, family run company. But they have been around for over 60 years. The job is a 45 minute, one way, commute. I do have a "Skills Test" exam on Friday for a State Police dispatch job that opened up near me. I am really hoping I get the job. Also found out today that AMR is not renewing the 911 contract for the area, which is up May 1st. Not really surprised. But the local municipalities are not, in any way, ready for it. Despite being told repeatedly that this was going to happen. View Quote |
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Well, I passed the skills exam, went to the face-to-face interview, got a conditional employment offer, and passed all the background checks. I did a walk through of the State Police comms center I will be working at, and now wait on the final hire packet. Tentative start date of June 30th.
To say I am thrilled and excited is an understatement. |
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Well, I passed the skills exam, went to the face-to-face interview, got a conditional employment offer, and passed all the background checks. I did a walk through of the State Police comms center I will be working at, and now wait on the final hire packet. Tentative start date of June 30th. To say I am thrilled and excited is an understatement. View Quote |
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