About 5 years ago I tried to buy one of their tents. Since I only live about 120 miles from their headquarters, I called them and ask. Do you have the tent in stock I am looking to buy? Yep we got plenty was the reply. Are you sure? I don't want to drive 120 miles one way and have it be out of stock. Yep, we got em, no problem. This by the way was just a couple months before we were leaving for our first elk hunt. Guess what, I arrived, asked for a tent. We don't have that in stock. I was pissed. Then the manager of the section was advised of my situation. Well how about an upgrade to the next larger tent for a discounted price or the same price since I called ahead. Nope can't do it. I was not a happy camper, by the way I let them know it too. I left the store and didn't buy anything from the SOB's for 3 years. Of course, now I have forgiven them,( sort of) I don't drive there for anything special, but I also don't brag on their customer service like I used to. Their equipment is good, but their size is so big now they don't really care if the piss off a few customers with poor service.
Sorry for the rant, again, you probably got a darn good tent, but when I start talking camping- "tents" it still pisses me off. probably shorten my life.