Dear Valued Customers and Friends:

We appreciate the opportunity to clarify the facts regarding a customer issue reported in the media and Dell’s position on political or social issues that many of you care deeply about.

Regarding Handgun Rights/Handgun Control….

Dell is a publicly-traded, customer-focused company with customers, shareholders and employees on both sides of many public, social and political issues.  Our place is to serve our customers rather than to endorse or support one position over another in public debates outside the scope of our industry.

We do not discriminate against any business, regardless of the products or services they sell, nor do we discriminate against individual customers.  We do, however, respect the right of any organization or individual to have their own point of view.  We follow all laws, rules and regulations.

Regarding allegations that Dell supports Handgun Control organizations through the Dell Affiliates program…

Dell as a company remains neutral on handgun rights and handgun control.  Dell customers can support causes and organizations, if they choose, through Dell’s affiliates program and charitable websites such as igive.com and progressivefunds.com.  These sites feature links to Dell’s website.  Dell’s affiliates program provides a way for customers to support the cause or organization of their choice through their Dell purchases.  Affiliate participants, such as igive.com and progressivefunds.com, include organizations and causes on different sides of nearly every social issue.  

Some of the organizations participating through Dell affiliates such as igive.com and progressivefunds.com.,  promote handgun rights, others promote handgun control.  Handgun Control Inc. (HCI) has been reported as one organization that participates in this program.  Others including The Gun Owners Foundation and the Michigan Coalition for Responsible Gun Owners Foundation, Inc. also participate through Dell affiliate igive.com.  

The only organizations prohibited from participating in Dell’s affiliates program are those that promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; or promote illegal activities.

Regarding the assertion that Dell cancelled Mr. Jack Weigand’s order for a notebook computer because of his firearm association…

We made a mistake.  Mr. Weigand’s order was improperly cancelled because we did not gather the additional information required by U.S. law to process his order.  Dell flagged Mr. Weigand’s order (initiated under his company name Weigand’s Combat Firearms) for additional follow-up (and then we failed to do so) because of the word “combat” in his company name.  This internal control is in place to ensure that a domestic purchase is not redirected to an end user for a prohibited use (such as the creation and development of weapons of mass destruction) or to a country that has been restricted from receiving U.S. technology exports (such as Libya, Syria, Iran and Iraq).  This due diligence is required by U.S. law.  We also review orders for words such as “nuclear,” “missile,” and “plutonium.”  Dell’s process excludes reviews for “guns” or “firearms.”

The mistake was ours because we failed to follow our process.  We failed to call Mr. Weigand for information that would have satisfied legal requirements and ultimately would have resulted in completion of Mr. Weigand’s transaction.   We have apologized for this mistake directly to Mr. Weigand.  We have tried to make it right with our customer by giving him a free computer for his trouble and inconvenience.  

Dell has many customers and employees who are handgun owners and enthusiasts.  We know that gun owners and advocates, such as Mr. Weigand, are law abiding Americans, and as such, can understand and appreciate our efforts to comply with American export laws, while serving all customers.

We have heard from many of you over the last few days, and we appreciate the opportunity to speak with you directly about these issues.  Your relationships with us, and your feedback about our products and services are crucial to our success

Quoted:
I'll repost my comment on this here, and maybe we can get one thread going (and tacked, Moderator?)

That is the most even-handed and well formulated corporate response I've ever seen. But, for some, it will never be good enough.

I don't think some gun-owners will EVER be satisfied... they just gotta have an enemy, real or imagined. This paranoid behavior does more harm, and makes more enemies for our cause, than *anything* Dell has done.

Think about it.

Quoted:


Sorry BUT that is why your guns in Kali is being
banned because too many gun owners are imagening
things.

Quoted:
Again, I would like to also ask who in the heck would buy with a name like "Terriorists R-Us"??
Or maybe "Death to the US Satan"???

Just like the local "homeland security" BS here, these bozos have lost their GD minds.

Does anyone have an e-mail address that we can send them mail to?

Quoted:
PRK,
I don't remember the US code, but on my search that I made concerning a computer sale on ebay, I found the part that they were refering to. It has been there for over a year. I had a person trying to buy a laptop from a US address, their e-mail account was through an Iranian ISP, and the request was to ship to an address in the UAE.

Needless to say, I wasn't that interested in selling said laptop.

So as explained I don't find their explanation so unreasonable.

JMO

dave

Quoted:
personaly i say BULLSHIT!! There is no reason for any type of screening for pc sales in the US. there are ZERO laws regulating the sale of computer equipment inside the US. Only regarding exportation outside the country. Any terrorist thats wants one could buy all he wanted off the shelf at walmart no questiones asked. THIS IS PERSECUTION of fiearms owners and companies.

Dell blows and so does their response.

mike