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Posted: 12/2/2001 2:34:07 PM EDT
[#1]
Stand back! Here come the Dell flames!
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Posted: 12/2/2001 2:37:03 PM EDT
[#2]
Wonder what kind of drugs the kid was going to get? VERY GOOD DEAL!
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Posted: 12/2/2001 2:39:51 PM EDT
[#3]
dammit....thats a GOOD deal.
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Posted: 12/2/2001 3:27:06 PM EDT
[#4]
I'm sorry.
Should have gotten a TiBook. [smoke] |
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Posted: 12/2/2001 3:34:22 PM EDT
[#5]
Too bad you are not getting the warrantee with it. A dell computer is only a computer but the Dell service is what makes it such a great deal. No matter, for $400 bucks you did pretty damn well. The kid who sold it should have his ass kicked though. What a POS!
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Posted: 12/2/2001 3:37:10 PM EDT
[#6]
Well I guess a even a Dell can be worth $400.
SSD [V] |
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Posted: 12/2/2001 3:48:27 PM EDT
[#7]
Quoted: Too bad you are not getting the warrantee with it. A dell computer is only a computer but the Dell service is what makes it such a great deal. No matter, for $400 bucks you did pretty damn well. The kid who sold it should have his ass kicked though. What a POS! What makes you think I am "not getting the warrantee with it"? I got the warranty with it when I registered it. Damn, someone needs to come up with a smiley talking out its ass! |
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Posted: 12/2/2001 3:54:26 PM EDT
[#8]
Oh now I remember the reason I don't sell things to pawn shop owners.
They always fuck you at the drive through. |
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Posted: 12/2/2001 4:15:20 PM EDT
[#9]
Sorry, I hope it works out for you.
I've always built my own. That way I CONTROL what goes into it and not some huge conglomerate that got the best deal on company XYZ's third rate video card. Video card? Oh, that's right, most big companies buy motherboards with the video on the motherboard and not in a card. That way if the video ever goes out you have to buy a new motherboard. Not sure if Dell does this or not. I know Packed-Shit (Packard-Bell) used to. |
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Posted: 12/2/2001 4:35:38 PM EDT
[#10]
I hope Dell is treating you better than I. I work part-time for Dell unloading their trucks. I know now what it means to be treated like an aminal.
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Posted: 12/2/2001 4:37:09 PM EDT
[#11]
well as a guy that services those dells... i'd be hard pressed to buy one. But 400.00 is a good price even for a dell. Congrats. Hope you have better luck than most of their customers. Now go check the website and update ALL your drivers before you do anything else!!
mike |
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Posted: 12/2/2001 4:42:18 PM EDT
[#12]
Quoted: [What makes you think I am "not getting the warrantee with it"? I got the warranty with it when I registered it. Damn, someone needs to come up with a smiley talking out its ass! |
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Posted: 12/2/2001 4:53:43 PM EDT
[#13]
actually dell normally registers the pc at time of purchase to the individual paying for it. The registration card may not do you any good. My suggestion is to call dell, give them the servce tag number/serial and tell them it was a gift and to insure it is registered in your name. Otherwise you may not get warranty service.
mike |
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Posted: 12/2/2001 5:01:17 PM EDT
[#14]
Quoted: I'm sorry. Should have gotten a TiBook. [smoke] Ditto! Macs Rule! PS. A TiBook is the new Titanium PowerBook G4 from Apple for those who don't know.[url]http://www.apple.com/powerbook[/url] |
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Posted: 12/2/2001 5:07:12 PM EDT
[#15]
Everyone needs a laptop made from Titanium!
- Maybe mine would still be working..........? |
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Posted: 12/2/2001 8:31:57 PM EDT
[#16]
Quoted: Damn, someone needs to come up with a smiley talking out its ass! Someone just did. |
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Posted: 12/2/2001 8:44:50 PM EDT
[#17]
Apple, Now there is a company that just won't die. Someone please put them out of their misery or put them on an OS that will make them competitive.
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Posted: 12/2/2001 8:49:11 PM EDT
[#18]
first off, find the Transfer of Ownership form on the Dell website. Forgot the direct URL, if I were at work, I could find it quick. Hope you got the kid's name, because from what I recall, we check with the original purchaser to make sure they did actually sell it, and that it was not stolen. "I bought it at a pawn shop" usually means it was stolen!
GUNSNOB: Dell's a great company to work for. I'm willing to bet unloading trucks for ANY company sucks ass. YMMV TRW: Some of the lower end systems had onboard video, which does suck ass. I don't support our Dimensions, but I do support our Precision Workstations. NO onboard video cards there. Sure, we sell some cheesy video cards, but we do sell some pretty badass ones, too. The better thing about an OEM machine is the warranty. Three years parts (parts and labor optional, and on Workstations, you can even get a 4 hour onsite warranty). Building your own box, a year later, something fails, you're screwed. Not knocking homebuilt machines... I intend to start building one next year. Gonna try to get that Adaptec IDE RAID card and set me up a RAID 5 with some ATA-100 drives. |
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Posted: 12/2/2001 11:00:48 PM EDT
[#19]
i have a dell inspiron 4000. I have had it about a year now. Have had several problems and glitches with it. I think the problems were mainly caused by the operating system (windows ME) except for one. The hard drive went out a month or so ago. It was swiftly replaced under warranty. The dell techs just ask a few general troubleshooting questions and.....BAMM! Hard drive was at my door step the next morning via air express. However, the next time i buy a computer it will be another IBM.
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Posted: 12/3/2001 1:27:41 PM EDT
[#20]
I just got a Pentium 4-1.4GHz machine from
pc-beyond.com for $450. I hope it is good. No matter what it will beat the crap out of my current PII-350. |
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Posted: 12/3/2001 1:40:30 PM EDT
[#21]
A friend of mine got a Dell system a week ago. It was DOA (dead on arrival). The video card seems to be the problem. After several calls it still isn't working.
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Posted: 12/3/2001 1:41:37 PM EDT
[#22]
Dell is on contract with New York State. Everyone seems to love them. I have a Dell desktop and an IBM notebook for work. No problems with either.
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Posted: 12/3/2001 2:39:40 PM EDT
[#23]
I'm a Dell server tech (e-support), and if you have a service tag, you have a warranty. If you have a warranty, you have coverage. Dell hardware is about the same as anywhere else, but the service is worth it. You may have to jump a hoop or two to change the registration, but I think you'll be happy. I have a Dell, and have no complaints.
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Posted: 12/3/2001 2:57:44 PM EDT
[#24]
Quoted: Apple, Now there is a company that just won't die. Someone please put them out of their misery or put them on an OS that will make them competitive. You are right. Apple won't die. The users refuse to let them. BTW, have you seen OSX? It is definitely competitive. Here's a screen shot: [img]http://www.muyfa.com/matthewbutch/Pictures/Misc/screensm.jpg[/img] [url]http://www.muyfa.com/matthewbutch/Pictures/Misc/screen.jpg[/url] |
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Posted: 12/3/2001 3:38:38 PM EDT
[#25]
Quoted: I'm a Dell server tech (e-support), and if you have a service tag, you have a warranty. If you have a warranty, you have coverage. Dell hardware is about the same as anywhere else, but the service is worth it. You may have to jump a hoop or two to change the registration, but I think you'll be happy. I have a Dell, and have no complaints. dude, you're probably in my building. I'm in RR7 central, in the Precision Workstation queue, where U at? |
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Posted: 12/3/2001 5:32:15 PM EDT
[#26]
I like Dells, almost always recommend them to my clients. Dell support, why, that's a different story. Maybe because I'm an IT guy myself and more critical of their performance, so far 3 out of 5 "support" people I talked to should find another line of work. Suspecting an incompatibility issue between QuickTime 5 and some preloaded software, I wanted to confirm. The guy told me to call QuickTime..what a dumbass, if he just told me to call Apple at least I knew he was just passing the buck, but he didn't even get that one right, so he was passing the buck and a moron.
Another guy said "if you know so much, maybe YOU can tell me what's wrong with it", after he and I argued about a hardware issue (as it turned out, it WAS a hardware issue, the BIOS needed to be updated but he kept telling me to restore the software with the CD which would have destroyed hours of cleaning up, apps install, etc. and NOT solved the problem). Another one, yes there's more! He told me the loud clicking noise my ATA100 drive was making was normal without even hearing it. When I reproduced it for him he had to go ask for a "senior engineer" to get a better grasp. For some reason they have a hard time believing the person on the other end of the line knows more than they do. A Dell server support guy told my colleague to fdisk a RAID 5 (formated with NTFS, with real critical data) because one of the disks failed and the RAID didn't rebuild it. Now this guy is just down right dangerous. My friend just shook his head and swore he'd never buy a Dell server or recommend it. There's more where these came from but I won't bore you anymore. This is why the moment I have to call them I already have a bad attitude, half of these guys aren't even advanced users, let alone "tech support". Unfortunately it's usually too late to get their name to file a complaint, and most users that do call don't know they've been given half ass solutions, so these same guys that go through the shake & bake support courses just go on doing their jobs badly. |
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Posted: 12/3/2001 6:08:50 PM EDT
[#27]
Quoted: Quoted: Apple, Now there is a company that just won't die. Someone please put them out of their misery or put them on an OS that will make them competitive. You are right. Apple won't die. The users refuse to let them. BTW, have you seen OSX? It is definitely competitive. Ya, very competitive, except for the fact that noone uses it. Sorry, when only 2 or 3 percent of the world use mac it's about the stupidest thing in the world to go that route. If you want a server/workstation go with a unix/linux based machine. If you want the widest variety of software or the cheapest computer go with a windows based machine. Mac is the worst of both worlds. |
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Posted: 12/3/2001 6:12:47 PM EDT
[#28]
Quoted: Quoted: I'm a Dell server tech (e-support), and if you have a service tag, you have a warranty. If you have a warranty, you have coverage. Dell hardware is about the same as anywhere else, but the service is worth it. You may have to jump a hoop or two to change the registration, but I think you'll be happy. I have a Dell, and have no complaints. dude, you're probably in my building. I'm in RR7 central, in the Precision Workstation queue, where U at? Just around the corner, up by the north end. Look for the esupport team. |
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Posted: 12/3/2001 6:15:39 PM EDT
[#29]
Hewlett-Packard customer relations sucks. Gotta go eat, or I would really FLAME these guys.
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Posted: 12/3/2001 6:29:27 PM EDT
[#30]
Quoted: I like Dells, almost always recommend them to my clients. Dell support, why, that's a different story. SNIPPITY SNIP SNIP. Yikes. I'm sorry you had such a crappy experience with our support. I won't try and make excuses, but I think we just grew too fast, and hired too many techs back when the economy was booming. Hire them, train them, hand them a rifle and send them to the front. If you've ever worked in a massive phone support environment, you know that turnover is high, and morale can be low, especially after a round of layoffs. That's true anywhere. Unfortunately, now the Powers That Be are mainly in a cost-cutting mood, and it's had an effect. If you think we're bad, our competition can be much, much worse. We are still one of the best in the industry overall, but I don't feel like we are as good as we should be. Again, I apologize. Despite there being 300 gazillion Dell tech support guys, I still take it personally. If you want reliable support for a server, contact Dell's E-Support, there's not many of us, and we are tight. http://support.dell.com/us/en/emaildell/ Ask for me, Andrew. I'm an "AR15-dot-Com"-munist [:)] and while I don't know everything there is to know about everything, I know where and how to find out anything there is to know about anything, given a few minutes. |
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Posted: 12/3/2001 6:40:39 PM EDT
[#31]
Quoted: Quoted: I like Dells, almost always recommend them to my clients. Dell support, why, that's a different story. SNIPPITY SNIP SNIP. Yikes. I'm sorry you had such a crappy experience with our support. I won't try and make excuses, but I think we just grew too fast, and hired too many techs back when the economy was booming. Hire them, train them, hand them a rifle and send them to the front. If you've ever worked in a massive phone support environment, you know that turnover is high, and morale can be low, especially after a round of layoffs. That's true anywhere. Unfortunately, now the Powers That Be are mainly in a cost-cutting mood, and it's had an effect. If you think we're bad, our competition can be much, much worse. We are still one of the best in the industry overall, but I don't feel like we are as good as we should be. Again, I apologize. Despite there being 300 gazillion Dell tech support guys, I still take it personally. If you want reliable support for a server, contact Dell's E-Support, there's not many of us, and we are tight. http://support.dell.com/us/en/emaildell/ Ask for me, Andrew. I'm an "AR15-dot-Com"-munist [:)] and while I don't know everything there is to know about everything, I know where and how to find out anything there is to know about anything, given a few minutes. Hey spearweasel.....I have a simple tech question. Care if i email ya? |
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Posted: 12/3/2001 6:44:02 PM EDT
[#32]
Hey spearweasel.....I have a simple tech question. Care if i email ya? Sure. Just put my name in the body of your message through that link I posted. I'm at home now, and wouldn't be able hit all the tools and whatnot that I'd prefer. |
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Posted: 12/3/2001 7:10:55 PM EDT
[#33]
Weasel,
A client of mine called me about a problem for which a Dell support guy spent 90 min. with her, I was impressed that he was as persistent as he should be. More often than not, and this is not a Dell exclusive of course, support people would just ask you for something they know you can't produce and say "sorry, we can't do anything until you have xyz", or just ask you to call someone else (we can't support blah blah) when in fact they are held accountable for it. I know what you mean, that's why I started my own consulting firm, I never have to be afraid of doing the right thing for my clients again. You're probably right about being one the best in the industry, standards are low when you lump in AOL's "support" and other smaller companies that don't even answer calls. I flame Dell only because this thread deals with the topic, I can go on and on about many others, Apple, IBM, HP, Compaq, oh my, I must be the most unlucky guy, I always get the HAMMs (Half Ass Micky Mouse) |
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Posted: 12/3/2001 7:15:50 PM EDT
[#34]
i have a dell inspiron 4000. I have had it about a year now. Have had several problems and glitches with it. I think the problems were mainly caused by the operating system (windows ME) except for one. The hard drive went out a month or so ago. It was swiftly replaced under warranty. The dell techs just ask a few general troubleshooting questions and.....BAMM! Hard drive was at my door step the next morning via air express. However, the next time i buy a computer it will be another IBM. [red]You may be interested to know that the hard drive you're whinning about in your Dell was probably made by IBM![/red] |
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Posted: 12/3/2001 7:18:35 PM EDT
[#35]
We take care of several thousand of them at work and we love them! Very little problems. Can't comment on their tech support as we do that job unless it is warranty. Then we contact our local vendor who services them.
We are very fond of their servers as well. |
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Posted: 12/3/2001 7:20:06 PM EDT
[#36]
The drive, if it's a 10GB, IS made by IBM.
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Posted: 12/3/2001 7:22:02 PM EDT
[#37]
Are you guys smoking weed?? "a guy walks in a pawn shop with a computer his uncle bought him"??????
How about " a guy steals a damn Dell computer and sells it to a guy who must have worked for one god damned day at a pawn shop" A guy then buys the stolen comp and wants a warranty. Give me a break. I knew a guy who after he "noticed my backdoor was opened" "borrowed my tools and forgot he left them at a local pawn shop" Now he is in jail for breaking and entering and possesion and sale of stolen property. He must not have had an UNCLE. |
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Posted: 12/3/2001 7:26:59 PM EDT
[#38]
Quoted: I like Dells, almost always recommend them to my clients. Dell support, why, that's a different story. SNIP SNIP Most of the people that work in my group (at least) are very knowledgeable. There are some that are dumbasses and just want to get the caller off the phone. Remember that most of us started with this job, and will go on to be helpdesk techs, admins and so on. Not too many people go from administration to technical support! Things we hate are when callers call in and pull the "I'm the such-and-such administrator, and I have all these credentials, my harddrive is bad, send me a new one." And when people think any and every error or problem is a failed peice of hardware. Most of us know a lot, but none of us know everything. If you have problems with a system (this is good advice to anyone) and call support, be prepared to try a few things, maybe swap some parts between systems, or run diagnostics. There can be a lot of misinterpretation between a customer and a technician, so be patient. I can't count the number of times people call in and say "my computer won't turn on" when it turns on fine, but gets a BSOD when booting the OS. Anyway, I worked out in the field before working at Dell support, and I can tell you, I've had to call Compaq, NEC, Toshiba, Gateway and Dell. Dell was always the easiest and quickest. The Dell support website has always been the easiest (even if they are fu(king around with it a lot now) If you get the run around from a tech, or think he might be wrong, remember, there's usually more than one way to skin a cat, and he might be thinking differently than you are. If you want a second opinion, just tell him you'll do what he's suggesting, wait a while, and call back. (the guy that wanted you to fdisk a raid 5 array... well, we do have some idiots. I'd have told you to try forcing it online, sometimes that works with the PERC if a drive won't work. I know that, and I'm not a server tech.) Anyway. THANKS FOR CHOOSING DELL! heheheh |
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Posted: 12/3/2001 9:13:29 PM EDT
[#39]
If the guy keeps treating me like a dumbass I will return the favor and let him know I'm not some dead end user. By the time I call them I already have done diagnostics myself, which they have me repeat. Fair enough, I'd ask my clients to do the same regardless of what they may have done to "troubleshoot" it. But when I'm the owner of the machine, have had to live with it and put up with its faults, I'm not about to let some guy tell me that it all happened because I uninstalled some preloaded Dell trial or limited edition software, or my problem doesn't exist, what I experience is normal.
I don't come off telling them what I am and what certifications I have. So happens I've been right about the problems and they've been wrong about it every time but they wouldn't acknowledge it. Not exactly confidence inspiring. Had I not known any better I would have followed their haphazard advice, because I do know better we get in these "discussions", and that's when my real experience and education in IT comes out. Of course that only makes them more upset because what's worse than being wrong is being wrong and caught red handed. |
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Posted: 12/3/2001 9:32:28 PM EDT
[#40]
Quoted: i have a dell inspiron 4000. I have had it about a year now. Have had several problems and glitches with it. I think the problems were mainly caused by the operating system (windows ME) except for one. The hard drive went out a month or so ago. It was swiftly replaced under warranty. The dell techs just ask a few general troubleshooting questions and.....BAMM! Hard drive was at my door step the next morning via air express. However, the next time i buy a computer it will be another IBM. [red]You may be interested to know that the hard drive you're whinning about in your Dell was probably made by IBM![/red] AHHHHH.....NO The hard drive that was bad was a sanyo, fujitsu or something like that. The drive they air expressed me was an IBM. |
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Posted: 12/3/2001 9:39:57 PM EDT
[#41]
Quoted: BTW, have you seen OSX? It is definitely competitive. Speaking as a PC user, and a computer scientist, I have to agree that OSX is pretty sweet. It's pretty, it's got the standard Mac user-friendliness, and it's got Unix under the hood. That being said, as a developer I need my PC. As soon as I come up with an excuse to buy a Mac I probably will though. Maybe a dedicated Photoshop machine... Viper Out |
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