Has anyone else had problems with their customer service?
I ordered some things from them and was supposed to receive it on Thursday. Well, UPS delivered the package to the wrong address. The sender must start the trace investigation as only the sender is entitled to make a claim on the contents. I contacted them Friday morning and again this morning. I haven't heard back from them and through calling UPS they have not called to start the investigation. Two business days and they can't find the time to call UPS.
I didn't make a huge order... $170 total but still... That's a lot of ammo I could have purchased instead. I've talked to my bank to get information about disputing the purchase since they aren't responding to my repeated E-Mails.
Friday evening I went to the distribution center to talk to a manager personally but of course the delivery guy had already gone home for the night. He said that he would talk to him on Monday but he didn't take any information from me... Not my address, name, phone number or tracking number.
Starting the investigation myself is an option but if they cannot locate it, there is no way to make a claim on the package... Even Copsplus can't make a claim once I've started an investigation. I called to start one this evening but they're so inundated with call volume the UPS customer service told me to call back Monday morning.
So Monday evening, 5 damn days later, if I don't find anything out I'll call to start an investigation and if I come out of that empty handed I'll dispute the purchase through my bank.
So... Anyone else have problems with them?