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Posted: 3/8/2006 1:50:39 PM EDT
I placed a small order with Bushmaster early last week. Here's what happened.
All I really needed was a $15 firing pin protrusion gauge, but I ordered a few other small items to help make the order worth their while. My order arrived today and every thing I ordered (4 small items) was in the box except the one item that I really needed the most, the firing pin gauge.  The items was marked as shipped on the packing list, but it was not in the box. I called BM and spoke to a very nice phone operator, she passed me to another nice woman. I explained the discrepancy with my order and at no time did I ever raise my voice or get upset in any way. I was a prefect gentleman the whole time. Well, this nice woman had the nerve to apologize to me and she said she would ship the firing pin gauge to me via 2nd day air at no charge. How dare someone in the firearms industry take care of their customers in such a courteous manner! The next time I need something, I'm going to call them again...that'll teach 'em! |
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Posted: 3/8/2006 1:52:29 PM EDT
[#1]
They've got a pattern of that kind of behavior, those scoundrels! |
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Posted: 3/8/2006 1:54:38 PM EDT
[#2]
just wait until you try to order an upper from them
you get it just the way you want...  |
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Posted: 3/8/2006 1:54:40 PM EDT
[#3]
Don't you let them get away with that crap!
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Posted: 3/8/2006 1:57:15 PM EDT
[#4]
A great Maine company.
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Posted: 3/8/2006 1:57:27 PM EDT
[#5]
 good to know thanks for sharing i ordered a 40 rounder from them when i got my first ar. that was a mistake... we live and learn |
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Posted: 3/8/2006 1:58:40 PM EDT
[#6]
 <---------- |
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Posted: 3/8/2006 2:13:14 PM EDT
[#7]
GOOD SERVICE!?! Those Bastards
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Posted: 3/8/2006 2:56:56 PM EDT
[#8]
Those bastards pulled shit like that with me before, and I, being the low selt-esteemed person that I am, returned to order more.
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Posted: 3/8/2006 3:00:51 PM EDT
[#9]
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Posted: 3/8/2006 4:05:54 PM EDT
[#10]
Well hell...they did not overnight it to you???  |
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Posted: 3/8/2006 4:35:49 PM EDT
[#11]
I'll have to disagree with that. TWICE, I ordered 14.5" M4 barrels with a Phantom suppressor permanently attached. TWICE, they failed to attach the suppressor and simply included the Phantom in my order unnattached. I called customer service and they said it showed clearly on my order that I had ordered the Phantom perm. attached and the CS guy offered to pay for shipping to return the parts and have them done right. I declined and just did it myself. They made every effort to make it right, and I applaud them for it. The fact that it happened twice was surprising. Everyone makes mistakes and they were more than willing to correct it. That is why I will continue to do business with them. |
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Posted: 3/8/2006 4:38:49 PM EDT
[#12]
Ahhh... not to piss on your parade, LMT really took care of me. They sent the wrong upper, apologized, I sent it back, they sent me the correct one... all smiles here.
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Posted: 3/8/2006 4:40:35 PM EDT
[#13]
i would never let them pull that kind of shit on me! demand a backorder or something!
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Posted: 3/8/2006 4:43:27 PM EDT
[#14]
They got mine right the first time. I was happy. |
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Posted: 3/8/2006 4:46:12 PM EDT
[#15]
Does this mean you won't call for a boycott?
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Posted: 3/8/2006 4:47:56 PM EDT
[#16]
yeah - fuckers....it should have been next-day morning delivery....
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Posted: 3/8/2006 4:51:36 PM EDT
[#17]
Glad it got resolved quickly, it's always nice when companies go the extra mile to resolve issues like that.
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Posted: 3/8/2006 4:53:44 PM EDT
[#18]
Stupid mainers 
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Posted: 3/8/2006 4:54:38 PM EDT
[#19]
maybe a buycott |
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Posted: 3/8/2006 4:58:25 PM EDT
[#20]
Gunner1X: Funny I ordered one of those gauges also, and I didn't get mines either, a 2 minute phone calll, and another was on the way, but just had them send it regular mail because I didn't really need it right away, it was something like a Thursday, so it would be in L.A. on Monday or Tuesday regardless of whether it was 2nd day air or not.
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Posted: 3/8/2006 5:41:11 PM EDT
[#21]
Good service and good products. It's (supposed to be) the American way.
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Posted: 3/8/2006 5:45:38 PM EDT
[#22]
good to deal with for parts but, IMHO pretty much don't give a shit about hadling defective products. they had zero interest in fixing my 22 upper. anything other than a few conversations on the phone <of which it was more than obvious my call was an imposition> was about the best "service" i got.
sold the POS a few months later at a big loss. |
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Posted: 3/8/2006 5:50:12 PM EDT
[#23]
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Posted: 3/9/2006 5:12:48 AM EDT
[#24]
good idea
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Posted: 3/9/2006 5:24:02 AM EDT
[#25]
I bought an AR that had the crappy Mini-Y brake on it during the ban. I called them up and spoke to the tech guy for at least 20 minutes telling him of my dis-like of it and to my surprise, he agreed with everything I said. So what he ended up doing is exchanging out the entire light-weight Mini-Y barrel for a brand new heavy barrel with an AK brake for $50.00. Damn I hate Bushmaster.
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Posted: 3/9/2006 5:26:28 AM EDT
[#26]
Clearly, they are the BOTAC of the firearms industry!
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Posted: 3/9/2006 11:55:39 AM EDT
[#27]
I once placed a large order with them, but received a rifle length gas tube instead of a carbine length. I called, got a RA and sent in the long tube. The short tube came, along with another charge receipt for $2.00.I figured they needed to cover S&H, no big deal.
Then after looking closer to the charge receipt, I realized that it was a $2.00 CREDIT for the difference in cost!! I now know my Bushmaster customer number by heart. 
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