Posted: 2/14/2006 2:36:56 PM EDT
[#7]
spyderco.com/edge-u-cation/index.php?item=10 WARRANTY INFORMATION Spyderco knives are designed and built for use as cutting tools. Use of our knives for any purpose other than cutting is considered abuse. As with any usable tool, Spyderco knives can wear out. They may also fail to perform if not used or cared for properly. If your knife has been put to hard use for a long period of time, it is possible that Spyderco will be unable to improve the condition of your knife.
Warranty Spyderco warrants that all of our products are free from defects in material and workmanship. Spyderco's warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening, or normal wear. If a knife fails to function as it was designed we will examine its condition upon its return to us, identify why it failed and respond in an appropriate manner.
If we determine that there is a defect in the manufacture/materials/workmanship we will, at Spyderco's option, repair, or replace that product with the same model or one of equal value. If the problem is determined not to be caused by defects in manufacture/materials/workmanship, we will inform you of the cost for repair if possible (please see below). Upon agreement and payment we will perform the repair.
If unable to improve the condition of the knife, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer.
Repair Information Sharpening -- complimentary provided the edge of the knife is not severely damaged -- please include $5.00 for shipping and handling.
For the following repairs, please include $20.00 plus $5.00 shipping and handling: Blade or Edge -- broken tip from prying or dropping, destroyed edge due to improper sharpening, loose blade from abuse, rust due to neglect or other blade issues. (Spyderco is unable to replace blades in most models)
Clips -- stripped screw holes, screws sheered off, broken or missing clip or other clip issues. Scale or Handle -- missing scale screws, knife action stiff, missing Kraton, or other handle issues. Where to send your knife
When sending your knife in for Warranty or Repair include a description of the problem and how it occurred. Include company name, return address (no PO Boxes) daytime phone number so we may contact you. We recommend shipping UPS or registered mail for tracking purposes should your knife fail to arrive at our offices. For questions please contact your Spyderco Representative.
Spyderco, Inc. Attn.: Warranty and Repair 820 Spyderco Way, Golden, CO 80403 USA
Tel: 1-800-525-7770 • 303-279-8383 Fax: 303-278-2229
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