The problem:
As soon as you open up Internet Explorer you start to get pop up’s like mad, to the point of making
imposable to brows the web and in some cases, crashing you PC.
The fix:
Step 1
Download “Ad-Aware SE Personal Edition”
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
If you can’t even bring this page up due to pop ups, click this.
http://www.houseofgraham.com/webutils/utils/aawsepersonal.exe
when this box comes up, click on “OPEN”
Install Ad-Aware SE
If you are installing Ad-Aware on Windows NT, 2000, or XP, please ensure that you have
administrative rights. Ad-Aware must be installed in an account that has adequate permissions to
perform its function. If you are unsure if you have the requisite permissions please contact your system
administrator or refer to your computer's user guide before proceeding.
2. Welcome Screen
Press "Next" to continue to the license Agreement Screen
Please read the license agreement before you proceed. When you have completed reviewing
the agreement and if you agree to the terms, click the checkbox next to "I accept the license
agreement" and press "Next" to continue with the installation of the software.
3. Uninstall previous versions of Ad-Aware
Ad-Aware SE may not function correctly if old versions are not removed prior to installing a
new version or an upgrade. To ensure proper installation and operation of Ad-Aware SE
please make sure "Yes, uninstall previous version of Ad-Aware. (Recommended)" is
selected and click "Next" to continue.
a. Ad-Aware Plug-in Uninstall pop-up
You might get a grey pop-up asking if you want to uninstall the plug-ins for the previous
version of Ad-Aware. Click "Yes" to remove the old plug-ins and continue the uninstall
process.
b. Select Uninstall method
Select "Automatic" and click "Next".
c. Perform Uninstall
Click finish to complete uninstalling your old version of Ad-Aware.
d. Uninstall Successful!
Click "Next" to continue with the installation of Ad-Aware SE Personal.
4. Destination Location
Click "Next" to accept the default location or use "Browse" to specify where you want Ad-
Aware SE Personal installed.
5. Install to All Users menu
If you have multiple user accounts on your system choose "Anyone who uses this
computer" and click "Next".
6. Start Installation
Click "Next" to start installing Ad-Aware SE Personal onto your computer.After the copying of
files you will get a confirmation that the installation was successful.
7. Installation successful
Click "Finish" to complete the installation process. You now have the option to "Update the
definition file", "Run a full system scan" and "Open the help file now".
Performing your first scan
Before you scan your computer with Ad-Aware SE for the first time you should run WebUpdate to
make sure that you have the latest definition file. It is also recommended to have Ad-Aware set to
automatically quarantine files prior to removal. Click on the "Settings" button (gear symbol in the upper
right corner of the main status screen) in the quick launch toolbar to open the General settings screen.
Check the "Automatically quarantine objects prior to removal" setting and then click "Proceed" to
save your changes.
When this is done you are ready to perform your first scan. Click the "Scan now" button in the main
menu on the left side of the main status screen or use the "Start" button in lower right corner. This will
open the Preparing System Scan screen. Select "Perform Full System scan" and click "Next" to start
your first scan.
After the scan is completed you will be presented with a detailed listing of the items that were detected.
Please be sure to review each item that has been presented in the results screen before removing
them. Ad-Aware is designed to report possible suspicious content present on your system and to allow
you a simple method for removing it should you so decide.
Click the "Next" button on the Scan Complete screen to view the Scanning Results. Select the objects
you want to remove by selecting them in the scan results lists or right click to select multiple items by
using the context menu. Click "Next" and then "OK" in the pop-up window to confirm the removal.
Now for part 2, to finish the job
After deleting all the files it found, reboot you PC. After rebooting, the first thing you will need to do is re-run
the scan.
DO NOT OPEN A BROWSER YET!
Running it a 2nd time right after reboot will insure it did not miss any of the nasty pop up files.
Delete anything else it finds in this scan.
At this point you should be safe to open a browser, the 1st page you will want to open is one that will help
Stop this from happening in the future.
And just fallow the web based instructions from there.
Here are a few other good anti spyware programs you can use.
Spybot - Search & Destroy
http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10401314.html?tag=lst-0-1
Microsoft® Windows AntiSpyware
http://www.microsoft.com/athome/security/spyware/software/default.mspx