User Panel
User Panel
User Panel
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Posted: 1/30/2006 5:54:56 AM EDT
I really don't care where my call is routed, but could people in charge of these things PLEASE be SURE that the people who work in call centers in 3rd world places can SPEAK THE FREAKIN' LANGUAGE??? And hey, while we're at it, maybe actually know how to accomplish some or all of the tasks that they are ostensibly there to execute?
Yes, I have just had a bad overseas call center experience. 
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Posted: 1/30/2006 5:56:55 AM EDT
[#1]
Did the problem get fixed?
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Posted: 1/30/2006 5:57:15 AM EDT
[#2]
If more companies actually cared about customer service, this would have never been an issue.
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Posted: 1/30/2006 6:00:14 AM EDT
[#3]
Yes, 3 calls and three Vishnus later. |
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Posted: 1/30/2006 6:06:20 AM EDT
[#4]
Tank you for calling. my name is BOB. How may i help you today. |
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Posted: 1/30/2006 6:14:50 AM EDT
[#5]
Reading a British newspaper the other day, I learned that a movie in India is coming out about the trials and tribulations of working in a call center focused on US and British customers. The call center operators are depicted as dedicated and hardworking while the callers are rude and racist, especially so for the Americans.
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Posted: 1/30/2006 6:27:45 AM EDT
[#6]
It's actually a TV show called the call center. I work in technical support and have for many years. I am located in the US working for a US company. I read articles and keep up to date on call center trends and out-sourcing and such.
RANT ON! The overwhelming majority of Americans who end up getting routed to call centers in other countries curse and insult the people they talk to. They hate us for it. I am amazed by the amount of people that call in, after causing their PC to crash and get mad because our technical support agents will not fix it ( I work for an ISP). I have been cursed at so many times, been threatened, you name it. People are selfish assholes who take out their frustration with being idiots that the tech workers are the ones who have to deal with it. If you buy a computer please for the love of god, learn how to use it, read the instruction book on your Operating System, go through the online tutorials. When you break it surfing for porn, call a PC technician and pay them to fix it and show you how to avoid the problem a second time! RANT OFF! |
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Posted: 1/30/2006 6:32:00 AM EDT
[#7]
I called tech support once, got routed to Indeeyah. I asked the tech support guy for his name and badge no., he told me "Ree-chee Cunning-hahm."
I am not making this up. |
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Posted: 1/30/2006 6:36:44 AM EDT
[#8]
While you make a valid point, most call centers --for PC help, for instance-- are not staffed with subject matter experts. Rather they are people who have attended a few courses, including a speech and diction course, and are turned loose on callers with a script from which they rarely deviate. When I've told you that I restarted and that didn't help, please don't tell me to restart. Really. |
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Posted: 1/30/2006 6:41:16 AM EDT
[#9]
they get cussed because people are already frustrated when they have to call for support. then they are forced to sit on hold for sometimes up to or over an hour, many times on long distance charges. At the end off all this frustration they end up with someone that no matter how intellectually competant can't speak english or has an accent so think they can not be understood. This results in MULTIPLE calls and delays trying to get someone they can understand. When these people vent it's not at the person on the phone it's to the company that hired these people. The poor schmucks just get to be the lucky idiot that answered the phone. |
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Posted: 1/30/2006 6:44:36 AM EDT
[#10]
When ever I talk to someone from a call center, like bill collectors and tech support, I just ask to be transfered to someone else until I get someone that can speak enough english to help me out. No frustration and no need to rant. Simple
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Posted: 1/30/2006 7:02:19 AM EDT
[#11]
You better get used to it. A headline this morning said Dell is sending another 5,000 jobs to India.
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Posted: 1/30/2006 7:22:00 AM EDT
[#12]
Gateway has stuck by their US call centers for a while. I've been told they have one in the Phillipines.
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Posted: 1/30/2006 7:22:57 AM EDT
[#13]
Dell just announced that it's hiring 5,000 more employees in India.
Damn. Beat me to it. |
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