I have a Dell at home. A few months ago my wife went and unwittingly downloaded "Starwear", which is pretty much a spywear that attached itself to the IE. When I removed it (via the "Add/Remove Programs") it took some parts of Internet Explorer with it. Computer hasn't been the same since, so I decided to do a complete reformat and restore.
I get together all the program disks, and get out the packet that came with the computer. Hmm, which one of these 15 disks that all say "System Disk" is the one I need? Damned if I know. None of them say "If your computer is all Phuked up use this", so I call Dell on the phone.
"Hey, I just need to know, which one of these disks do I need to do a system restore?"
"Your warenty is expired, we have a fee-based customer support you can use, would you like me to transfer you?"
"Yes"
transfer over-
"Hey, I just need to know, which one of these disks do I need to do a system restore?"
"We offer 1 year service agreements for $250.00 and 72 hour agreements for $99.00 that include {sales pitch goes on for a long time}, which would you like?"
"Look, all I'm asking for is somebody to tell me if it's Disk "A" or Disk "B", do you have a 72 second service plan?"
"It sounds like the 72 hour service option would be best for you. Would you like to put that on your credit card?"
"So your going to charge me one hundred dollars to tell me if it's disk "A" or "B"? Let me think about that."
"CLICK"
It would be far cheaper for me to just order the Recovery CD from their on-line store. In a few days, when it arrives, I can just compair it to the ones I have. But in all reality, what kind of customer support does it show when a company basically tells you "Pay up or go away" as a thanks for buying our junk in the first place?
Big shocker here. My NEXT computer will NOT be a Dell.