And, I would add that if you dump them, check your bank statements carefully for months afterwards to be sure they arent't still charging you.
I'm in the process of going round and round with them now for an account which never was fully created - my wife wanted to "try" it because friends had it. Their software just locked up - probably because it was attempting to take over my computer - and never would log on. Apparently it called the "signup" number in the middle, though, to give my infomation to AOL.
Reviewing bank statements, I have been charged for the last nine months for an account which never had been used. Yeah, I know I should have been more vigilant. I've been much too busy, and have been going by rough dollar balances, and $23.90 easily gets lost in transactions which may be pending.
Getting nothing but the runaround from them: bland, canned responses asking for screen names (which I don't have), and saying they can't do anything because of security reasons. I tell tehm I'm not asking for information, but providing it. Another person answers in the same way, and kicks it around at the functionary level. I've asked that it be escalated to a manager, but get the same response to call billing as if it were my first inquiry. Don't even get me started about their stupid Automatic Call Director.
So, after a number of attempts and requests to escalate it, I simply referred it to the Consumer Affairs agency in my state. And, I suggest you immediately do the same if you have any issues which are not resolved on the first try.